azure vm shutdown randomly

Mustafa Helal 0

after deploying new VM B series, the VM going shutdown with deallocating status randomly "no automatic shutdown enabled "

from azure logs it same to be the VM shutdown by authorized user

"The shutdown was triggered by an authorized user or process from either the Azure portal or from Azure Resource Manager interfaces. Your VM remained in this state until user action was taken to restart it."

from the VM event viewer it say the

The process C:\Windows\system32\svchost.exe (servername) has initiated the shutdown of computer servername on behalf of user NT AUTHORITY\SYSTEM for the following reason: Other (Planned

any idea what the root cause for this issue!

Ravi Kanth Koppala 3,231 Reputation points Microsoft Employee

2023-12-24T02:38:10.95+00:00
@Mustafa Helal

Based on the information provided, it appears that the VM is being shut down by an authorized user or process from either the Azure portal or from Azure Resource Manager interfaces. The reason for the shutdown is listed as "Other (Planned)." It's possible that someone with access to the Azure portal or Resource Manager interfaces is manually shutting down the VM. Alternatively, there may be an automated process or script that initiates the shutdown.

To investigate further, you can check the Azure Activity Log to see if there are any entries related to the shutdown. You can also review the access logs for the Azure portal and Resource Manager interfaces to see if there are any suspicious login attempts or activity.

References:

Understand a system reboot for Azure VM

AI Note: This answer is generated using the Microsoft Q&A AI Assist.
v-vvellanki-MSFT 4,920 Reputation points Microsoft Vendor

2023-12-28T05:15:50.7333333+00:00

Hi @Mustafa Helal ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

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