Windows license expired but troubleshooter says I have Windows 11 home?

ZND 0 Reputation points
2023-12-24T00:29:34.2566667+00:00

I was being notified for the past few days that my Windows license is going to expire, however, I don't know why this is since I bought a new laptop with Windows 11 pre-installed, so I wouldn't have to buy it separately, from Amazon. Moving on, the license expired and I ran the trouble shooter here is what it says. What should I do now?

Screenshot 2023-12-23 005239

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Anonymous
    2023-12-24T00:43:09.09+00:00

    I'd contact the seller about this problem.

    --please don't forget to close up the thread here by marking answer if the reply is helpful--


  2. Hania Lian 11,121 Reputation points Microsoft Vendor
    2023-12-26T01:47:40.3866667+00:00

    Hello ZND

    The issue of a Windows license expiry notification on a new laptop could be due to several reasons. Firstly, I suggest that contact the Seller or Manufacturer. If your laptop came with Windows 11 pre-installed, it should have a valid license. Contact the Amazon seller or your laptop’s manufacturer for support. They should be able to provide you with a new product key or help resolve the issue.

    You also could check the information below about the similar issue.

    https://answers.microsoft.com/en-us/windows/forum/all/we-found-a-windows-11-home-single-language-digital/3f9f28ba-19c4-4401-bdb6-81b108bc624f

    Best Regards

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  3. Docs 15,491 Reputation points
    2023-12-26T10:19:05.5333333+00:00

    It is likely that the laptop came with Windows 11 Home and somehow is using Windows 11 Pro.

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    As a trial and error step this product key can be tried to return to Windows 11 Home:

    YTMG3-N6DKC-DKB77-7M9GH-8HVX7

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    --Please don't forget to close up the thread here by marking answer if the reply is helpful--

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  4. Kapil Arya 7,946 Reputation points MVP
    2023-12-27T16:07:36.1066667+00:00

    As your system have Windows 11 Home license, I suggest to downgrade Windows 11 Pro to Home without losing your data:

    https://www.kapilarya.com/downgrade-windows-11-pro-to-home

    Once you're on Windows 11 Home, this should be resolved.

    If issue still persists, check the type of license. Run slmgr /dlv command and check output for Product Key Channel. If it says GVLK, its a volume license you can't use as end user. In that case, you need to buy new license.

    Hope this helps!

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