I cannot enable sync in edge both in windows and android

Question

I cannot enable sync in edge both in windows and android

Leonidas Konstantopoulos 10

When I turn the sync switch on it automatically returns to off and sync is not working

XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-25T06:14:26.56+00:00

Hi @Leonidas Konstantopoulos,

When I turn the sync switch on it automatically returns to off and sync is not working

I tested on my own devices(ColorOS 13 and windows 10) and they work fine. Does this issue occur in a specific account? Or in a specific device?

In addition, please try to log out and re-login your account or reset settings of Edge, check if this work for you.
Leonidas Konstantopoulos 10 Reputation points

2023-12-27T07:31:37.31+00:00

Hello,

Thank you for looking into this.

It is related only to a specific account. I tried with a different one on the same browser and I didn't have any issue. I also tried all the points that you are recommending with no success.
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-27T09:37:05.6366667+00:00

Hi @Leonidas Konstantopoulos,

I tested the Edge Canary version again and it also works fine. You can try logging out of your account on all devices and then logging into Edge in windows, check if this works for you.
Leonidas Konstantopoulos 10 Reputation points

2023-12-27T10:33:53.5966667+00:00

Hello,

Just tried again but no luck.

When I click "Reset Sync" it stays at 0% for ever.
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-28T03:08:49.9533333+00:00

Hi @Leonidas Konstantopoulos,

Just tried again but no luck. When I click "Reset Sync" it stays at 0% for ever.

Thank you for your reply. Based on this situation, I recommend that you can open a support ticket (create a support request) so that you can get more help, because this issue involves a specific environment and need complex troubleshooting.

In addition, please be careful with your personal information, and I've deleted that part. For more details, just refer to Microsoft Q&A Code of Conduct-User Cautions. Thank you for your understanding.
Leonidas Konstantopoulos 10 Reputation points

2023-12-28T07:18:32.23+00:00

Thank you, I will open a ticket with Microsoft.
Tiago Ribeiro 0 Reputation points

2023-12-30T22:19:20.17+00:00
Hi @XuDong Peng-MSFT ,

I believe I have the same problem:

On the "edge://settings/profiles/sync" page, when I activate synchronization, only the "Payments using Microsoft account" category appears available to select.

The others are unavailable (in gray) and below them is the message: "Coming soon! We'll turn it on [...]".

After confirming that I want to activate synchronization, "Setting up sync" appears for a moment, but then "Not syncing" appears again.

The option "Reset sync data from Microsoft servers" doesn't work the first time I click on it; the second time it works but it stays forever at 0% (progress).

On the "edge://sync-internals/" page, when I click on "Disable Sync (Clear Server Data)", "auth error since..." appears in Local state -> Server Connection; no message appears in the Type Info section.

On the "edge://signin-internals/" page, "Signed In, Consented for Sync" appears under Basic Information -> Signin Status.

On Microsoft Edge for Android, it doesn't sync my data either.

What I've already tried:

Log out and log in again;

Clear all my browsing data;

Reinstalling Microsoft Edge on Windows (Windows Settings -> Apps -> [...] -> Microsoft Edge -> Modify).

Use my mobile hotspot to connect to the internet.

I've already submitted feedback via Microsoft Edge.

1 answer

Your answer

XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-25T06:14:26.56+00:00

Hi @Leonidas Konstantopoulos,

When I turn the sync switch on it automatically returns to off and sync is not working

I tested on my own devices(ColorOS 13 and windows 10) and they work fine. Does this issue occur in a specific account? Or in a specific device?

In addition, please try to log out and re-login your account or reset settings of Edge, check if this work for you.
Leonidas Konstantopoulos 10 Reputation points

2023-12-27T07:31:37.31+00:00

Hello,

Thank you for looking into this.

It is related only to a specific account. I tried with a different one on the same browser and I didn't have any issue. I also tried all the points that you are recommending with no success.
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-27T09:37:05.6366667+00:00

Hi @Leonidas Konstantopoulos,

I tested the Edge Canary version again and it also works fine. You can try logging out of your account on all devices and then logging into Edge in windows, check if this works for you.
Leonidas Konstantopoulos 10 Reputation points

2023-12-27T10:33:53.5966667+00:00

Hello,

Just tried again but no luck.

When I click "Reset Sync" it stays at 0% for ever.
XuDong Peng-MSFT 11,891 Reputation points Microsoft External Staff

2023-12-28T03:08:49.9533333+00:00

Hi @Leonidas Konstantopoulos,

Just tried again but no luck. When I click "Reset Sync" it stays at 0% for ever.

Thank you for your reply. Based on this situation, I recommend that you can open a support ticket (create a support request) so that you can get more help, because this issue involves a specific environment and need complex troubleshooting.

In addition, please be careful with your personal information, and I've deleted that part. For more details, just refer to Microsoft Q&A Code of Conduct-User Cautions. Thank you for your understanding.
Leonidas Konstantopoulos 10 Reputation points

2023-12-28T07:18:32.23+00:00

Thank you, I will open a ticket with Microsoft.
Tiago Ribeiro 0 Reputation points

2023-12-30T22:19:20.17+00:00

Hi @XuDong Peng-MSFT ,

I believe I have the same problem:

On the "edge://settings/profiles/sync" page, when I activate synchronization, only the "Payments using Microsoft account" category appears available to select.

The others are unavailable (in gray) and below them is the message: "Coming soon! We'll turn it on [...]".

After confirming that I want to activate synchronization, "Setting up sync" appears for a moment, but then "Not syncing" appears again.

The option "Reset sync data from Microsoft servers" doesn't work the first time I click on it; the second time it works but it stays forever at 0% (progress).

On the "edge://sync-internals/" page, when I click on "Disable Sync (Clear Server Data)", "auth error since..." appears in Local state -> Server Connection; no message appears in the Type Info section.

On the "edge://signin-internals/" page, "Signed In, Consented for Sync" appears under Basic Information -> Signin Status.

On Microsoft Edge for Android, it doesn't sync my data either.

What I've already tried:

Log out and log in again;

Clear all my browsing data;

Reinstalling Microsoft Edge on Windows (Windows Settings -> Apps -> [...] -> Microsoft Edge -> Modify).

Use my mobile hotspot to connect to the internet.

I've already submitted feedback via Microsoft Edge.

Answer 1

Mohan Koushik Tupakula 0

Check if your account is enabled for syncing. Open a new tab and go to: edge://sync-internals/. The Summary section should indicate that sync is enabled.

Verify that the device you’re using is part of the sync list. In the same edge://sync-internals/ page, select the Sync Node Browser tab and check the Device info folder.

Additionally, check your sign-in status by visiting edge://signin-internals/

Leonidas Konstantopoulos 10 Reputation points

2023-12-27T12:11:07.2833333+00:00

Hello,

In edge://sync-internals/ summary the transport state is shown as "initializing".

No device is registered on the Sync Node Browser tab.

Sign in status looks ok "Signed In, Consented for Sync"

FYI, I have exactly the same behavior in Edge on my android phone.
Thomas Alongi 10 Reputation points

2024-02-10T05:52:35.9566667+00:00

I've done this and, sure, "Sync Feature Enabled" read "false." But what do I do with that information? I have scoured Azure, Intune, etc. I've even glared at PowerShell, which does seem excessive (and should be needless), but I cannot find a darn thing that tells me how to fix this. The options to "Sync" and "Reset Sync" are all greyed out, and it doesn't matter which device I use. All of the offending devices are enrolled in my company under Intune, so I know it's not that, and my ticket to MS Tech Support has accomplished very little.
Thomas Alongi 10 Reputation points

2024-02-10T05:53:39.68+00:00

@Leonidas, this is exactly what I get, too!
Leonidas Konstantopoulos 10 Reputation points

2024-02-10T06:06:56.2266667+00:00

The sync issue was resolved after logging in to my computer with my Microsoft account instead of a local account. I don't know if this was a coincidence but it worked
Thomas Alongi 10 Reputation points

2024-02-10T06:17:31.01+00:00

I wish that worked for me. I'm using a Microsoft account, and it doesn't seem to help. But I'm glad you broke through!

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I cannot enable sync in edge both in windows and android

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