Outlook rules

Question

Hello, team. Can anyone help me now? The laptop I brought back from the company is no longer usable at home. Everything was normal before, and it will no longer be usable after the holiday. I created a new account, but adding an account on the client also failed. So, I tried logging in on Edge browser and was able to log in normally. However, the settings for the Outlook client and browser client are different. I have set some rules that cannot be used on a web browser. Are the web version and desktop client independent and not synchronized? Why can't a new account be added from the desktop client?

Answer 1

Hi @Keale

Welcome to our forum!

For better research, please provide more details about this case:

Do other users in your organization have the same problem?

Are you creating a new personal account?

What is your Outlook client version? Please make sure to update to the latest version.

Based on your description, it appears that an issue with the desktop client is preventing you from logging into your account.

I would like to know how you added the account failed, is there any error message? Please try to re-add it by following the steps in the following article: Add an email account to Outlook - Microsoft Support.

I have set some rules that cannot be used on a web browser. Are the web version and desktop client independent and not synchronized?

The rules for the desktop client and OWA are not all synchronized. There are two types of rules in the Outlook desktop client: server-based rules and client-only rules. For server-based rules, they are synchronized to the server side. For client-only rules, they don't.

Generally speaking, the inbox rules of the Outlook client have richer conditions and actions than the inbox rules of OWA, for some specific requirements, you need to use the client-only rules to implement them. More information, see: Manage email messages by using rules - Microsoft Support.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---