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Hi sid,
Thank you for reaching out to Microsoft Q & A forum.
To address login problems, take into account the following steps for troubleshooting:
If you're facing login issues, it's possible that cached data is causing the problem. Try clearing your browser's cache and cookies. Afterward, attempt to log in again. You can also try using a different browser to see if the issue persists.
Ensure that the password you're entering is correct. If you're unsure, consider resetting your password through Microsoft's official password recovery process.
Some labs may require third-party cookies to be enabled. Check your browser settings to determine if this could be causing the problem.
If the above steps don't resolve the issue, it may be necessary to contact Microsoft's support team. They have the tools and access needed to diagnose and fix problems with your account. You can typically find support contact information on the website where you're accessing the course.
If you encounter any future issues, please feel free to contact us, and we will be pleased to assist you further.
If you have found the answer provided to be helpful, please click on the "Accept answer" button so that it is useful for other members in the Microsoft Q&A community.