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I am taking the Azure AI Fundamentals course in Microsoft Learn. As part of the exercises, I use Document Intelligence Studio.
https://documentintelligence.ai.azure.com/studio
There are two directories under my account. And the non-default directory is selected as "Current", I want to switch this.
So, I navigated to the settings and selected the "Default Directory", clicked "Switch Directory" button an the bottom of the page.
The page reloads after a confirmation popup. But after page reload, If I go to settings, I could see the directory switch didn't happen. This is weird.
I am using other studios like Vision Studio, Language Studio etc, in which the directory switch works. Having problem with document intelligence only. I tried logout/login, incognito everything - no luck.
If somebody knows why is this issue, please help. Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Hi @Aravind G ,
Thank you for using the Microsoft Q&A.
To switch directories in Azure, you need to go to the Azure portal and select the directory you want to switch to. Here are the steps to follow:
Please refer below repro screenshot:
There also exists another alternative to switch directories. Please find below
If you are still having trouble switching directories, you may need to check your permissions and access rights.
Hope this helps. Do let us know if you any further queries.
If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Thanks for the reply. But that doesn't solve the problem.
The default directory (current) in Azure Portal is set correctly. But that is not reflecting in Azure AI - Document Intelligence Studio.
And please note - I am able to switch the directories correctly in other AI studios - like Vision Studio, Language Studio etc. Unable to switch in Document Intelligence Studio only.
Hi @Aravind G ,
Thank you for the response.
One thing you need to note is that, if you switch the directory in one place, it will not reflect in the other place. You need to switch the directories at both the places separately.
For example, follow the below screenshots of portal (Switch directories) Vs Document Intelligence(Switch directories)
From Portal:
From Document Intelligence:
Note: Scroll down and click on the "Switch Directory" button. see below.
If you still face the same issue, you can try clearing your browser cache and cookies or using a different browser to see if that resolves the issue.
Thank you!
Hi @Aravind G ,
Sorry for the trouble you are facing.
Kindly use the Form Recognizer's feedback form, by creating a word document with the screenshots of the issue you were facing and upload the same.
Would you kindly consider taking the survey again and provide feedback on your experience?
Thank you for your understanding.
Hi @dupammi
I tried everything you suggested. Cleared the browser cache, tried different browsers, even a different machine. Still no luck.
Every time the settings page load after a switch directory, the first directory in the list is marked as Current. Not the one I selected.
Please find attached screenshot of steps I followed.
Hi @Aravind G ,
Thank you for the document DI studio directory issue.pdf
I was able to switch the directories successfully at my end. It is possible that you are experiencing some technical glitch. To assist you with this, we recommend that you upload DI studio directory issue.pdf using the feedback form available on the Form Recognizer.
Our technical team will review the information you provide and work to resolve the issue.
Would you kindly consider taking the survey again and provide feedback on your experience?
Thank you for your cooperation.
Hi @Darryl Challenger ,
I would recommend creating a new thread on the same forum with as much details about your issue as possible. That would make sure that your issue has better visibility in the community.
I hope you understand! Thank you.
I have the same issue, and on settings page I got an error.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am having the same problem. Has there been any solution? This is a very frustrating issue.
Hi @Aravind G / @Anonymous / @Tommaso Caldarola / @Darryl Challenger , A fix is deployed for this unable to switch directory issue. Can you please have a recheck if this works for you now? Thank you!
I'm still facing with the authentication error. My scenario is different, I have 2 directories and the subscription of one of them is no more valid. @dupammi
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 42%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
@sami jan the 1st change is ok, but the for the 2nd one I was unable to do it because when I click on settings I got the authentication error.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Same problem, I can switch the directory in portal but not in Document Intelligence Studio.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 17%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Same error for me, are you also using a main directory and an external tenant/ directory? I think a reason for the authentication error could be that external tenants are in preview at the moment. If I find a fix I will share it here.
Deleting the elements that were blocking the switch button in HTML helped for me as a workaround.
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Regarding: Directory
Recently I have received an email and if yet don't change the Directory, no need to take any action because will be changed automatically
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Hi,
Could you inform me please, what I should do?
I am experiencing the exact same issue. I have access to multiple directories. I can switch under Azure, but when I switch under DI Studio, the window refreshes but the incorrect directory is selected.
I removed all my favorite directories in Azure (except the one I’m targeting). I then tried using Firefox instead of Edge to access the DI portal. I see the error above.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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