Can't get rid of old Teams Work or School account

Question

I can't seem to get rid of a MS Teams account from a former employer.

The account from my former employer, continues to show up as a login option when I open the new Teams. I've followed the instructions for removing old accounts, and it does not show up as an option to remove, only my current valid account does.

How do I remove the old account if it doesn't show up under settings?

Answer 1

Hi Richard Cotte,

If you're unable to remove an old Microsoft Teams account associated with a former employer through the usual settings, you may want to try the following steps:

1. Clear Cached Credentials:
   • Go to the "Control Panel" on your computer.
   • Navigate to "Credential Manager" or "User Accounts" and then "Credential Manager."
   • Look for any stored credentials related to Microsoft Teams or your former employer's domain.
   • Remove any credentials associated with the old account.
2. Browser Cache:
   • If you are using Teams through a web browser, clear the cache and cookies of the browser you are using. This will remove any stored login information.
   • Restart the browser after clearing the cache.
3. Teams Desktop App:
   • Close the Microsoft Teams desktop application completely.
   • Open the Run dialog (press Win + R) and enter %appdata%\Microsoft\Teams.
   • Delete all files and folders in the Teams directory except for desktop-config.json and the downloads folder.
   • Restart the Teams application.
4. Registry Editor (Advanced):
   • If the issue persists, and you're comfortable with advanced settings, you can use the Registry Editor to remove old credentials.
   • Open the Registry Editor by typing regedit in the Run dialog.
   • Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\LoggedInOnce.
   • Delete the entries related to the old account.
   • Close the Registry Editor and restart Microsoft Teams.
5. Contact Microsoft Support:
   • If none of the above solutions work, consider reaching out to Microsoft Support for assistance. They can provide guidance on account-related issues and may have additional troubleshooting steps.

Always exercise caution when working with the Registry Editor, as making incorrect changes can potentially harm your system. If you're unsure, seek assistance from someone with experience in using the Registry Editor.

Remember to only attempt these steps if you are no longer using the old Teams account and are confident in removing the associated credentials.

Answer 2

Two places to check for that account.