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Authentication mixup between personal and work account

Claus Eksing 0 Reputation points
2023-12-27T12:45:51.5566667+00:00

Same email i used for bort a personal and work purpose. This seems to be a problem when used both with a MS personal account as well as a work account.

I have a newly purchased Office 365 license for personal use and installed the all Office 365 application on my mac computer. After installing Office products on my mac i am asked to enter credential for my microsoft account when i for instance tries to open the Word application.

At this point i enter my email and is only offered to login with my work account which is a problem, because the Office 365 license is registred with my personal account.

So my questions are:

Why am i not offered to login to my personal microsoft account when i am opening one of my installed Office 365 applications on my mac computer ?
How do I get around this issues, so I can start to use my brand new Office 365 license ?

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2 answers

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  1. John Korchok 5,121 Reputation points
    2023-12-27T19:06:22.3033333+00:00

    Microsoft uses your email address as the index for your account. You can't have both a personal and a work account that use the same address. To have 2 different installations of Microsoft 365, you would have to have 2 different email addresses.

    1 person found this answer helpful.
    0 comments
  2. Jiajing Hua-MFST 5,945 Reputation points Microsoft Vendor
    2023-12-28T06:52:35.5033333+00:00

    Hi @Claus Eksing

    Are the subscriptions for personal and work are same?

    • If yes, for a better user experience, please refer John Korchok's suggestion, it's best to use different email addresses to bound different licenses of Microsoft 365.
    • If they are different subscriptions, for personal one is Microsoft 365 Personal or other personal Microsoft 365 subscription, please check whether you can sign your account in https://account.microsoft.com/?refd=account.microsoft.com. Then you may try to install Office apps for Mac from this webpage.

    (To remove Office license files on a Mac, please refer to https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193)

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