why can't I update windows 11 on my Acer Aspire 3 PC?

Sphindile Shange 0 Reputation points
2023-12-28T13:34:51.43+00:00

I have have been struggling to update my Acer PC with Windows 11 for the past few months now. I have been constantly pausing downloads seeing as each time it downloads it takes whole day and than reports that there's been an error with the update.

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. S.Sengupta 24,871 Reputation points MVP
    2023-12-29T01:36:36.86+00:00

    What exact error are you getting?

    Kindly go through the following Microsoft reference article:

    Troubleshoot problems updating Windows

    Open Command Prompt as Admin and run the following commands:

    net stop bits

    net stop wuauserv

    ren %systemroot%\softwaredistribution softwaredistribution.bak

    ren %systemroot%\system32\catroot2 catroot2.bak

    net start bits

    net start wuauserv

    After all these commands are completed, close the Command Prompt window and restart your computer.

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  2. Anonymous
    2024-01-02T00:56:54.5166667+00:00

    Hello,

    Firstly, I suggest that perform a clean boot to check.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    Then update your drivers, make sure that all your device drivers and firmware are up to date. Outdated drivers or firmware can cause compatibility issues with the Windows 11 update. Visit Acer’s official support website and download the latest drivers and firmware for your specific model.

    Disable third-party antivirus software: Temporarily disable any third-party antivirus software installed on your Acer PC. Sometimes, these security programs can interfere with the update process. Once disabled, attempt the Windows 11 update again.

    If the issue still insists, try to reset Windows Update component.
    https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/additional-resources-for-windows-update

    Best Regards

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