Office 365 Channel Keep changing to Monthly

Question

Office 365 Channel Keep changing to Monthly

lalajee 1,821

I have Remove Monthly Channel Office 365 App and Install Semi-Annual Office 365 but after few days later it changes back to Monthly Channel

I have checked all gpo which are apply to my machine and user and I dont see any setting which might be changing it back to Monthly

glebgreenspan 2,245 Reputation points

2023-12-28T15:13:03.16+00:00

Registry settings: It's possible that the Office 365 channel setting is being modified through the registry instead of Group Policy. Open the Registry Editor (regedit) and navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\16.0\Common\OfficeUpdate

Check if there are any registry values related to Office 365 channel and make sure they are set correctly

or check this one

Office Click-to-Run Configuration XML: In case you are using the Office Click-to-Run Configuration XML file, verify the "MonthlyChannel" tag in the XML. Change it to "Broad" or "PerpetualVL2019" for the Semi-Annual channel as required, and then reinstall Office using the updated XML file

lalajee 1,821

I have install Office 365 using this XML file

<Configuration>
  <Add OfficeClientEdition="64" Channel="SemiAnnual" Version="16.0.16130.20846" MigrateArch="TRUE">
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <ExcludeApp ID="Groove" />
      <ExcludeApp ID="Lync" />
      <ExcludeApp ID="OneDrive" />
      <ExcludeApp ID="Bing" />
    </Product>
  </Add>
  <Updates Enabled="FALSE" />
  <RemoveMSI />
  <AppSettings>
    <Setup Name="Company" Value="Compay" />
  </AppSettings>
  <Display Level="None" AcceptEULA="TRUE" />
</Configuration>

It was showing as Semi-Annual after the install but next day it was change to monthly (I think its happening after the update)

Reg key doesnt have any values

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glebgreenspan 2,245 Reputation points

2023-12-28T15:13:03.16+00:00

Registry settings: It's possible that the Office 365 channel setting is being modified through the registry instead of Group Policy. Open the Registry Editor (regedit) and navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\16.0\Common\OfficeUpdate

Check if there are any registry values related to Office 365 channel and make sure they are set correctly

or check this one

Office Click-to-Run Configuration XML: In case you are using the Office Click-to-Run Configuration XML file, verify the "MonthlyChannel" tag in the XML. Change it to "Broad" or "PerpetualVL2019" for the Semi-Annual channel as required, and then reinstall Office using the updated XML file
lalajee 1,821 Reputation points

2023-12-28T16:42:47.9733333+00:00

I have install Office 365 using this XML file

<Configuration> <Add OfficeClientEdition="64" Channel="SemiAnnual" Version="16.0.16130.20846" MigrateArch="TRUE"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> <ExcludeApp ID="Groove" /> <ExcludeApp ID="Lync" /> <ExcludeApp ID="OneDrive" /> <ExcludeApp ID="Bing" /> </Product> </Add> <Updates Enabled="FALSE" /> <RemoveMSI /> <AppSettings> <Setup Name="Company" Value="Compay" /> </AppSettings> <Display Level="None" AcceptEULA="TRUE" /> </Configuration>

It was showing as Semi-Annual after the install but next day it was change to monthly (I think its happening after the update)

Reg key doesnt have any values

Answer 1

Jiajing Hua 18,065 Moderator

Hi @lalajee

Does this issue occur with all machines in your organization?

Please navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration, and HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officeupdate, take a screenshot of all the registry entries under these folders.

Please make sure the data value of the registry entries related to update channel, such as CDNBaseUrl , UpdateChannel are "http://officecdn.microsoft.com/pr/7ffbc6bf-bc32-4f92-8982-f9dd17fd3114".

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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lalajee 1,821 Reputation points

2023-12-29T11:39:23.0933333+00:00

We only have monthly channel office x32 in company, I'm try to test this version so that we can rollout x64 SemiAnnual
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Jiajing Hua 18,065 Reputation points Moderator

2024-01-02T05:01:32.02+00:00

Hi @lalajee

Thanks for your details.

From the first image you shared, the CDNBaseUrl=···7ffbc6bf···, which means the Semi-Annual Channel specified in .xml file run via ODT, but the UpdateChannel=···55336b82···, which means the Monthly Enterprise Channel forced via GPO, this Update Channel "winner" will reflect the GPO.

From the second image about cloud policy above, enableautomaticupdates=1, updatepath=···55336b82···, it may be that there is a cloud policy that causes update channel changes.

So I suggest you go to https://config.office.com, make sure you do not specify the Monthly Enterprise Channel in Microsoft 365 Apps admin center.
You may check the related settings in Servicing; Customization >Device Configuration > Deployment Configuration.

If there is no related setting in Microsoft 365 Apps admin center to change the update channel, you may backup the registry entries of HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\cloud\office\16.0\Common\officeupdate, then change the updatepath value to Semi-Annual Channel, and enableautomaticupdates=0 .
Jiajing Hua 18,065 Reputation points Moderator

2024-01-05T07:52:37.44+00:00

Hi,

I am checking this thread, is there any update? If yes, welcome to post back.

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Office 365 Channel Keep changing to Monthly

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