Turn user into shared onedrive but forgot to filled the shared mailbox one. Where can I fix this?

KochapornChantaranijakorn-4577 20 Reputation points
2023-12-29T08:36:49.9733333+00:00

I intentionally turn a user into shared mailbox and shared onedrive but I only filled the onedrive box and click delete user. I restore back the user and put in password but it don't seems to work. I can't even log-in into this user's account. How can I bring this user's mailbox back and put it in shared mailbox again?

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
11,175 questions
0 comments No comments
{count} votes

Accepted answer
  1. Emily Du-MSFT 49,846 Reputation points Microsoft Vendor
    2024-01-01T06:05:06.6266667+00:00

    Based on your description, I understand that when you deleted a user, you filled in "Give another user access to OneDrive files", but not filled in "Give another users to email".

    1.When you delete a user for the first time, you can choose "Give another users to email" because the user has a license.

    After restored a deleted user, you need to assign license to the use again, then when you delete a user for the second time, you can also choose "Give another users to email".

    2.To restore a user, go to Microsoft 365 admin center -> Users -> Deleted users -> Select the user -> Restore user.

    After restored a deleted user, if you cannot log in, select the restored user in the Active users, reset the password, then try to log in again.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.