Refunds for Unused Resources

Question

Refunds for Unused Resources

FUNG PAN FU 0

My Azure Subscription ID is 2db7d1df-c41f-48d1-8b18-f5eaf0ca2fa8. I would like to address an issue regarding a subscription that I did not utilize. Previously, I needed to learn how to use Azure services for a school project, so I took the time to carefully explore your offerings. While I did activate the resource services, I actually did not make use of it. However, I recently noticed that my account has been charged for the service. Therefore, I kindly request a refund for the charged amount.

I apologize for any confusion or inconvenience caused by this situation. It was not my intention to activate the service without utilizing it. I genuinely appreciate your understanding and prompt attention to this matter. If there is any additional information or clarification required to process the refund, please let me know, and I will be happy to provide it.

Thank you for your assistance and support. I look forward to a positive resolution to this issue.

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Monalla-MSFT 13,071 Reputation points Moderator

2024-01-12T12:01:26.0433333+00:00

@FUNG PAN FU - Just checking in to see if the below answer helped. If this answers your query, do click "Accept as Answer" and click "Yes" for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

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Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Monalla-MSFT 13,071 Reputation points Moderator

2024-01-12T12:01:26.0433333+00:00

@FUNG PAN FU - Just checking in to see if the below answer helped. If this answers your query, do click "Accept as Answer" and click "Yes" for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Answer 1

TP 126.3K Volunteer Moderator

Hi,

Please create a new billing support request in the Azure portal. You can use below link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/supportrequest

If for some reason above link doesn't take you to New support request, please navigate to Cost Management and Billing, scroll down left side and open New support request blade.

Issue type: Billing, select your subscription, enter Summary, Problem type: Refund request, click Next, follow instructions. If for some reason you are unable to submit your refund request add a comment below.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

FUNG PAN FU 0 Reputation points

2024-01-02T05:35:26.2366667+00:00
FUNG PAN FU 0 Reputation points

2024-01-02T05:36:00.61+00:00

Thank you for your assistance. I followed your instructions, but when I reached step 2, "Recommended solution" it always takes me to this page and I am unable to proceed to the next step. This prevents me from being able to submit a "New support request."
TP 126.3K Reputation points Volunteer Moderator

2024-01-02T06:09:04.6766667+00:00

Please try the process again, only this time click on Return to support request in upper left:

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.
TP 126.3K Reputation points Volunteer Moderator

2024-01-03T05:51:54.0233333+00:00

@FUNG PAN FU Any update?
FUNG PAN FU 0 Reputation points

2024-01-03T16:06:46.94+00:00

Thank you, I have received a response from the Support Professional.
FUNG PAN FU 0 Reputation points

2024-01-03T16:14:36.34+00:00

However, they mentioned that I have been using Azure Database for PostgreSQL, Premium SSD Managed Disks, and Virtual Machines. These services are not included in the free tier. Because the charges are valid and in accordance with Azure pricing and usage terms, they are unable to process a refund.

But in reality, most of the time, I only opened these services because they were required for learning purposes in my classes. I didn't actually use them. Many times, these services were just idle. However, even during idle time, they still generate usage, and I find it difficult to understand this aspect.

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Refunds for Unused Resources

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