Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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OpenAI Is throwing timeout errors
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 79%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tal Ayalon
0
Reputation points
I'm using an Azure OpenAI gpt-35-turbo deployment. I'm accessing it using API request. After a few seconds I get timeout errors:
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='xxxx.openai.azure.com', port=443): Max retries exceeded with url: //openai/deployments/gpt-35-turbo/chat/completions?api-version=2023-03-15-preview (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fd50e29f550>: Failed to establish a new connection: [Errno 110] Connection timed out'))
Looks like there isn't a way to increase timeout threshold, so I'm not sure what else can be done
Azure OpenAI Service
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 35,971 Reputation points Moderator2024-01-02T11:59:54.1666667+00:00 Tal Ayalon Greetings & Welcome to Microsoft Q&A forum!
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='xxxx.openai.azure.com', port=443): Max retries exceeded with url: //openai/deployments/gpt-35-turbo/chat/completions?api-version=2023-03-15-preview (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7fd50e29f550>: Failed to establish a new connection: [Errno 110] Connection timed out'))
Was it working earlier? One common cause of timeout errors is network instability. You may want to check your network connection and ensure that it is stable.
Looks like there isn't a way to increase timeout threshold, so I'm not sure what else can be done
You can try reducing the size of the message payload to see if that helps.
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Evgeny Grishchenko 486 Reputation points2024-01-03T12:52:17.0733333+00:00 In your logs I see "Max retries exceeded with url: //openai/deployments/".
Could it be helpful to use full url notation, starting with https?
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AshokPeddakotla-MSFT 35,971 Reputation points Moderator
2024-01-11T06:39:53.3133333+00:00 Tal Ayalon Did you get a chance to see above suggestions? Do let us know if you need further help.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Saurabh Sharma 23,846 Reputation points Microsoft Employee Moderator2024-01-24T23:08:44.7633333+00:00 Hi @Tal Ayalon ,
We haven't heard back from you. Just wanted to check if you are you still facing the issue? In case If you already found a solution, would you please share it here with the community? Otherwise, let us know and we will continue to engage with you on the issue.
Thanks
Saurabh
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