Need help for Forza Horizon 4 crashing

Question

HI everyone I need some help my Forza horizon 4 is Crashing after a notification that looks like in the picture below pop up. after the notification poped up, i pressed "ok" and after that the game is crashing. i have a vpn and already turned it off, i already disable all startup app, i already disable all my antivirus, i even turned off my windows firewall. help me pls, i just bought my game :)

it also give an error in events logs

Faulting application name: ForzaHorizon4.exe, version: 1.478.564.0, time stamp: 0x00000000

Faulting module name: igd12umd64.dll, version: 27.20.100.8439, time stamp: 0x5f343e88

Exception code: 0xc0000005

Fault offset: 0x00000000002382ff

Faulting process id: 0x3520

Faulting application start time: 0x01da3d7d52c2bdc5

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ForzaHorizon4\ForzaHorizon4.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bbafec440f419cb1\igd12umd64.dll

Report Id: 9068ba06-a545-47cd-98fc-e4f37e358c46

Faulting package full name:

Answer 1

Hello

According to the logs, igd12umd64.dll represents Intel(R) HD Graphics, below are some menthos to help fix:

1.Open Device Manager, locate the Intel(R) HD Graphics driver, Right click and then click “Update Driver”

2.Right click your Intel Graphics driver card and choose Properties, on the Driver Tab, choose 'Roll back Driver'

3.Install the latest cumulative updates

4.Go to the Settings/ Windows Update, and check for updates. Check if there is any graphics driver updates

5.Then restart machine

Best Regards,

Wesley Li

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Answer 2

The error message you provided indicates a problem with the Forza Horizon 4 application, specifically with the "igd12umd64.dll" module. The "igd12umd64.dll" file is related to Intel Graphics Drivers.

Uninstall,reinstall and update graphic card driver. Visit the support site of the graphic card manufacturer to download and install the same.