Hi @Ariana ,
there are a couple of things you should check if you get this message while creating a free Azure subscription:
- The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
- The credit card information is correct.
- You don't already have a Microsoft account that uses the same information.
Source: You see the message 'You are not eligible for an Azure subscription'
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten