Authenticator app

Ricardo Lima 0 Reputation points
2024-01-03T09:59:30.2133333+00:00

Hello, I recently had to reset my phone, and for some reason my microsoft authenticator app erased all my saved accounts, which I can't have access now. Any advice on how to resolve this? Thank you

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 22,420 Reputation points
    2024-01-05T05:02:08.2866667+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I hope this video can help you:

    https://www.youtube.com/watch?v=dRHoId0-8qA

    or this article

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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