Hello @kishore kumar Thank you for posting your question on Microsoft Q&A platform. Happy to help!
Based on the information you provided, I understand that you are trying to enable backup for an Azure VM running SQL Server 2022 on Windows Server 2022 with enhance policy and getting the below error
{
"code": "CloudInternalError",
"message": "Microsoft Azure Backup encountered an internal error."
}
Azure VMs that are already protected with an existing backup policy cannot be switched to Enhanced policy. Enhanced policy is only available to unprotected VMs that are new to Azure Backup.
Workaround/Solution:
- Please stop backup with deleting existing backup data and re-configure backup on the VM with enhanced policy.
- If you have Soft Delete enabled on the Recovery Services Vault will be required to disable the Soft Delete feature first and then delete the existing backup data.
- · Disabling soft delete using Azure portal
- Once the existing backup data was removed from the Vault you can enable the Backup again on the VM in question using the Enhanced Backup Policy.
- Remember to enable the soft delete again once all changes were applied.
Hope this helps. Please write back to us if you have any further questions.
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