Inquiry on Intune's Self-Detection and Ticketing Integration

Question

Hello Everyone,

I'm exploring if Intune can self-detect issues like high memory usage, slow apps, or low disk space. Does it support automatic ticket creation on external platforms like ServiceNow or any other third-party tools?

Your insights on Intune's proactive issue identification and ticketing capabilities are appreciated.

Thanks,

Swahela Mulla

Answer 1

Intune does not have built-in capabilities for proactive issue identification or ticketing. It primarily focuses on device management, security, and app distribution. To detect issues like high memory usage, slow apps, or low disk space, you may need to rely on other monitoring or management tools, such as Microsoft Endpoint Configuration Manager or Azure Monitor.

These tools can provide insights into device performance and usage statistics. Regarding ticketing, Intune does not directly integrate with external platforms like ServiceNow or third-party tools. However, you can use Microsoft's Power Automate (formerly Microsoft Flow) to create custom workflows that can automate ticket creation in external systems based on certain triggers or conditions. You would need to set up connectors and configurations within Power Automate to establish the integration between Intune and the external platform. In summary, while Intune does not have native proactive issue identification or ticketing features, you can leverage additional monitoring tools and custom workflows with Power Automate to achieve some level of automation in detecting issues and creating tickets in external platforms

Answer 2

@Swahela Mulla,Thanks for posting in Q&A.

From your description, I know you wondering whether Intune can self-detect or support automatic ticket creation on external platforms.

Based on my research, Intune is a cloud-based MDM/MAM service that does not have the features to monitor CPU, memory, and hard disk and does not support automatic creation on external platforms.

However, you can monitor disk space via Proactive Remediation script for Intune that allows you to display a toast notification warning to users if their device has less than 10% of disk space.

https://www.systanddeploy.com/2022/01/proactive-remediation-script-notify.html

Non-official, just for reference.

Moreover, you can also configure Storage Sense using Intune to manage storage on Windows 10 devices.

https://www.anoopcnair.com/configure-storage-sense-in-intune-mem/

Non-official, just for reference.

And now, ServiceNow has integrated with Microsoft Intune, it does not support automatic ticket creation, but you can create a basic ticketing flow to enable IT admins to view the history of ServiceNow incidents in the MEM portal, device inventory, MEM insights enhanced ticket flows, and software licensing and reclamation.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/service-now-integration

Hope above can help you.

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