MCM software update no "Required" information

Question

Hi,

We are using MCM2309 and client show online in the console. We enable the software point and try to deploy software update to client.

However, in the software update, the "required" field only can collect 2 client information. All of the other client is unknown. Any idea?

Answer 1

Start with this guide. https://patchmypc.com/troubleshooting-sccm-clients-with-unknown-update-state

Answer 2

Hey Chong,

That means that only 2 computers have been detected that require those updates. The easiest think I can think of that could be a possible cause would be if you have GPO settings that apply to those Windows clients and set a WSUS server for updates. If you have such a GPO setting you should disable it. The SCCM client overrides the local policy on the machine so you don't need to use GPO from Active Directory to point the clients to an WSUS server for updates.

Have a look at this article: https://learn.microsoft.com/en-us/mem/configmgr/sum/get-started/manage-settings-for-software-updates#specify-intranet-microsoft-update-service-location-local-policy

You can export a GPO settings report using gpupdate, like:

gpupdate /h report.html

, then open the file and look for the path Computer Configuration \ Administrative Templates \ Windows Components \ Windows Update \ Configure Automatic Updates. If you have it configured, then you need to remove those settings for the computers that will be patched via SCCM.

Good luck!