Quick Assist not letting me click on the laptop icons on the person being helped

Question

Hi, I am trying to help my friend who lives in Denver with their desktop. I live in LA. I see his desktop on my mine using quick assist, but I cannot click on anything on his desktop. Is there something I am missing?

Answer 1

Hi @iqworks Information Quality Works ,

did you request full control in Quick Assist? Your friend got the request for full control and selected allow?

Solve PC problems over a remote connection

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hello,

Quick Assist is an official tool, even MS is using it to help customers.

First you may have an option when you try to remote it to someone's PC.

1. Choose help others
2. You will have a code, send it to your users.
3. After your user type in it, you will have two options.
4. Choose "Take control", another option is just viewing.

I hope this helps!

Kind Regards,
Karlie Weng

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If the Answer is helpful, please click "Accept Answer" and upvote it.

Answer 3

Thank you all, i did the full control.

Answer 4

Thank you all, i did the full control.

Answer 5

Thank you all, i did the full control.