Rest password

Question

I forgot my password for my old outlook account and when I press to reset it said it is going to send me a code on my home phone but it doesn’t it said we are not doing that at the moment try another account but I need my old account because my Xbox is set up on it and I have a lot of moneys worth in games and I need it back

Answer 1

Hello @Stanley ,

if you don’t see an option for where to send a code, or you no longer have access to any of the verification options shown, use this sign-in helper tool.

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