How do I move emails going into the RSS Feed box to the Inbox

Question

How do I move emails going into the RSS Feed box to the Inbox

Cota 20

Computer experienced a phishing attack. All unrecognizable RSS Feeds were removed from Outlook, but incoming email are still going to RSS Feed instead of Inbox.

Cota 20 Reputation points

2024-01-10T20:10:02.0766667+00:00

How do we back up a user's Email profile, so if we have to remove the profile it can be restored.

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Cota 20 Reputation points

2024-01-10T20:10:02.0766667+00:00

How do we back up a user's Email profile, so if we have to remove the profile it can be restored.

Answer 1

Anonymous

Hello @Cota,

Welcome to our forum！

According to the situation you described, it is recommended that you click "Start key + r" and run "outlook.exe /cleanserverrules", choose to use the rules on the client instead of the server to see if the problem is solved.

If the problem still exists, it is recommended that you log in OWA, go to settings, options and recheck the rules. As shown below:

User's image

If there are still strange rules, it is recommended that you delete them and then test.

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Cota 20 Reputation points

2024-01-10T13:30:35.4466667+00:00

Thank you for your response. I did remove all strange and duplicate rules but emails still to the RSS Feed.
Anonymous

2024-01-11T08:36:57.7333333+00:00

Hello, If you are still having the issue after running the provided command, it is recommended that you try changing the password for starters and please make sure initiate a mailbox sign out from the portal after changing the password. For more information you could refer to the discussion in this post:https://community.spiceworks.com/topic/2274778-office-365-all-new-emails-going-into-rss-feed(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Cota 20 Reputation points

2024-01-11T19:59:49+00:00

Wandi Ding; I did reset the user's password when the attack occurred but that did not correct the issue with incoming emails going to the RSS Feed instead of the Inbox. Thank you for your feedback. Your feedback was helpful because it showed me what I can check off of what was done.

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How do I move emails going into the RSS Feed box to the Inbox

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