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I desperately need help. I've been trying to log in to my Microsoft Account on PC for a couple of hours now. After I indicated my password, I was required to "Approve Sign in Request" using my Microsoft Authenticator app on mobile. However, NO number appears on my authenticator app.
Then I opted to choose "I can't use my Microsoft Authenticator app right now" and was given the option to "Use a Verification Code" saying "Enter the code displayed in the Microsoft Authenticator app on your mobile device." However, NO code appears on my authenticator app.
Please help.
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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Hi @King Joy Rosario
I think you should ask your administrator with Global admin account to reset your Entra ID account and let you re-register MFA through Microsoft Authenticator on your phone as mentioned in the screenshot below:
Please don't forget to accept helpful answer