Correlation Id: fbfd9f7a-eb87-417c-b38a-96a41ecc99f7 Timestamp: 2024-01-10T00:33:03.000Z DPTI: 66c9ce1c3221e755a5ba5e9f1213058f935caa79e3a2aec63f231c203d0852be Error Tag: 657rv Error Code: 2147942756

Question

I cannot sign in one drive that install into my computer. How can I solve the problem?

Correlation Id: fbfd9f7a-eb87-417c-b38a-96a41ecc99f7

Timestamp: 2024-01-10T00:33:03.000Z

DPTI: 66c9ce1c3221e755a5ba5e9f1213058f935caa79e3a2aec63f231c203d0852be

Error Tag: 657rv

Error Code: 2147942756.

Answer 1

Hi @poomthan rangkakulnuwat

Can you sign your account in OneDrive online or other Office apps successfully?

I suggest you try following steps to have a check.

• Search %AppData% in Windows Search box, and navigate to Microsoft folder (C:\Users<yourusername>\AppData\Local\Microsoft)
• Cut the OneAuth and IdentityCache folders out of the Microsoft folder and paste them onto your desktop.
• Relaunch OneDrive and sign in. If the issue persists, close OneDrive, copy the OneAuth and IdentityCache folders back into the Microsoft folder, when it asks if you want to overwrite, say NO. 
• Relaunch OneDrive and sign in again to have a check.

If the step does not work, please try followings.

• Search "credential" in Windows search box
• Go to Credential Manager > Windows Credentials, remove the credential of your account.
• Relaunch OneDrive and sign in again to have a check again.

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