Azure Document Intelligence Model Training Error - InternalServerError

Question

I recently encountered an error while training a custom model using Azure Document Intelligence under the template built mode . The training process had been running smoothly until this point, but now I am facing an unexpected issue.

More context:

• Labeled 13 PDF samples for the model with table, field, signature and selection marks
• Which I clicked on the "train" button, the system instantly returned an error message indicating a model training failure.

As the training had been progressing without any issues before. I have double-checked my labeled samples and made sure they comply with the required format and guidelines.

To help diagnose the problem, I have attached a screenshot of the error message that I received. It would be greatly appreciated if anyone could shed some light on the possible causes of this error and suggest potential solutions.

Answer 1

Hi @Jarvis Wong (HK),

Based on the error message you received, it seems that an unexpected error occurred while training your custom model. This error message is not very specific, so it can be difficult to determine the exact cause of the issue. However, there are a few potential solutions that you can try to resolve this error:

• Ensure that your Azure subscription is active and that you have sufficient resources to train your custom model.
• Please make sure all input requirements as mentioned here.
• Try training your custom model again and see if the error persists. If the error persists, try reducing the number of labeled samples (possibly 5).

If you still face the issue, I request you to raise a support case through Azure portal.

I hope this helps! Thank you.