Azure AI - Open AI chatbot not responding in Webapp

Question

Hi,

I have published my Azure AI app chatbot which is working fine in playground environment but is giving no response in web app production environment. The Web app is based on a paid plan as well. The web app was automatically created from playground so I am thinking if I am missing any settings within the app configuration? See screenshot of my webapp:

I am fairly new to MS Azure and would appreciate any help. Thanks,

Raja

Answer 1

Hi Raja Usman Abdullah, Welcome to Microsoft Q&A. There are few considerations that needs to be observed. Can you please check if you have followed the same: The first time you deploy a web app, you should select Create a new web app. Choose a name for the app, which will become part of the app URL. For example, https://<appname>.azurewebsites.net. Select your subscription, resource group, location, and pricing plan for the published app. To update an existing app, select Publish to an existing web app and choose the name of your previous app from the dropdown menu. Also please ensure if you are creatin a new web app, Create a Web App with a Private endpoint using the same virtual network and subnet. https://learn.microsoft.com/en-gb/azure/private-link/private-endpoint-overview#dns-configuration For further assistance please check the below link which has in deep of what needs to be considered : https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/use-your-data?tabs=ai-search#important-considerations https://learn.microsoft.com/en-us/azure/ai-services/openai/concepts/use-your-data?tabs=ai-search#important-considerations Please try out these steps and check if there any solution to it. Hope this answer helps you with solution! Please comment below if you need any assistance on the same. Happy to help! Best regards, Chakravarthi Rangarajan Bhargavi -Please kindly accept the answer and vote 'Yes' if you feel helpful to support the community, thanks a lot.