unable to add work account in personal laptop

Question

unable to add work account in personal laptop

Pradeep Joshi 25

Hello There, I am unable to register my personal laptop with Azure AD, I am using windows 10 (22H2). I have F3 license as well. When i go the settings>>accounts>> Access work or School and click on connect and entered my details. after that i am getting the below mentioned error message. But i can join my device to Microsoft Entra ID but unable to register. Please help! Currently, i have no Conditional Access policy applied. User's image

Thank You. Kind Regards, Pradeep Joshi

Wilkin Sanchez 186 Reputation points

2024-01-11T17:57:41.56+00:00

Check if you have device enrollment restrictions in place. Also, did you confirm that the license works for that?
Pradeep Joshi 25 Reputation points

2024-01-12T01:11:35.9933333+00:00

Hello Wilkin Sanchez, Thanks for replying, I have no device enrollment restriction and Yes license works for me. I have tried with other user as well who has Business premium license, when i am trying to sign in company portal with that account please see the below error message, I am getting.

Please help! Thank You. Kind regards, Pradeep

4 answers

Your answer

Wilkin Sanchez 186 Reputation points

2024-01-11T17:57:41.56+00:00

Check if you have device enrollment restrictions in place. Also, did you confirm that the license works for that?
Pradeep Joshi 25 Reputation points

2024-01-12T01:11:35.9933333+00:00

Hello Wilkin Sanchez, Thanks for replying, I have no device enrollment restriction and Yes license works for me. I have tried with other user as well who has Business premium license, when i am trying to sign in company portal with that account please see the below error message, I am getting.

Please help! Thank You. Kind regards, Pradeep

Answer 1

I have this same issue with two different accounts, one has been active for years, the other was just created a couple weeks ago. Neither account can be added as a work account to their respective devices, one a desktop the other a laptop, receiving the same error message as noted above. Intune is not an enabled service for these accounts. I have checked device restrictions, there are none. I have checked policies, none apply to either. I have checked DNS server settings, nothing changed. Devices are fully up to date. I have successfully signed into the one work account on other devices before (I have not reached device capacity). I can't for the life of me figure out how to fix this error.

Answer 2

Wilkin Sanchez 186

Pradeep, By looking at your screenshots, it seems you tried a Windows and Mac device. Correct? Same behavior on both? Are there any accounts listed in the "access work or school section"? Screenshot 2024-01-12 093313

What version of Windows are you using? Pro, Enterprise? Do you see these options when you click Connect? 7832a9f2-5c2e-47ad-81fe-c547e3329d44

If the answer is helpful, please click "Accept Answer" or Yes and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Pradeep Joshi 25 Reputation points

2024-01-13T06:03:27.4766667+00:00

@Wilkin Sanchez Yes, tried a Windows and Mac device and Same behavior on both. I am using Windows 10 Pro 22H2 and tried in Home edition as well but same issue. I am able to join the device the to Azure Active Directory but i don't want this to on personal laptop. When I clicked on Connect option and ask me to enter the email address and password then the error is coming. In the Mac, I have installed Company Portal app and try to sign in and then the error is coming. Please advise. Thank You. Regards, Pradeep Joshi
Wilkin Sanchez 186 Reputation points

2024-01-14T01:00:03.7+00:00
Hello, let's try the following

In an elevated CMD prompt, run dsregcmd /leave to unregister the device with any previous tenant association. Then, make sure the device is not present in Azure AD

In Azure AD, confirm if there are no restrictions to join devices.

Share results.

Answer 3

ZhoumingDuan-MSFT 17,365 Microsoft External Staff

@Pradeep Joshi,Thanks for posting in Q&A. Honestly, I haven't met this issue before. Let's do some check.

Please check if there is any "Enrollment failures" showing in Intune portal.

https://learn.microsoft.com/en-us/mem/intune/fundamentals/help-desk-operators#enrollment-failure-reference

It is suggested to check if there is any error message in Event Viewer. Location: Event Viewer Application and Services Logs –> Microsoft –> Windows –> Provisioning-Diagnostics-Provider –> AutoPilot/Admin

If there is anything update, feel free to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Pradeep Joshi 25 Reputation points

2024-01-13T06:07:39.84+00:00

@ZhoumingDuan-MSFT Hello, No error message in event viewer. I have tried with with RBAC but no luck. Any Advise! Thank You Regards, Pradeep
ZhoumingDuan-MSFT 17,365 Reputation points Microsoft External Staff

2024-01-15T06:44:47.4066667+00:00

@Pradeep Joshi,Thanks for your update.

Based on my research, error code "0x80180006" means there was a failure at the management server, such as a database access error.

Honestly, there is no helpful information can share with you. With Q&A limitation, it is suggested to create an online support ticket to do some check from the Intune backend. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Hope everything goes well with you.

Answer 4

Pradeep Joshi 25

Hello Wilkin Sanchez, Thanks for replying. I have no device enrollment restrictions and my license works for me. I have tried with other user as well, who is having business Premium license. i have installed company portal application and try to sign in but getting the below error message. User's image

Please help! Thanks, Pradeep

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unable to add work account in personal laptop

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