How to integrate Avaya Aura Experience Portal (AAEP) and UniMRCP server running with Microsoft Azure Speech Recognition and Speech Synthesis

Shahnawaz 41 Reputation points
2024-01-11T10:04:53.0633333+00:00

Hello,
I am seeking advice on integration of Whisper Model into Avaya via UniMRCP Azure plugin for SPEECH to TEXT. May I know how can we make sure we are using the whisper model for ASR. Below is the documentation on integration but I am unable to understand how to achieve this. https://docs.unispeech.io/en/ums/avaya/azsr-azss

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  1. romungi-MSFT 48,541 Reputation points Microsoft Employee
    2024-01-15T07:24:35.7833333+00:00

    @Shahnawaz I am not sure about Uni-MRCP integration with Azure OpenAI, I would suggest to check with 3rd party support on this integration. With Respect to Azure OpenAI whisper deployment, you would first need access to Azure OpenAI which is mentioned as a pre-req in the document referenced. Once that is approved based on the criteria mentioned, you will be able to create an Azure OpenAI resource and then deploy an endpoint in a specific region which can be called using REST API. If REST API calls are allowed from Uni-MRCP you can setup the REST call to the Azure OpenAI resource. With Azure OpenAI the call is real time for small files upto 25MB. Anything beyond that, you will have to use speech service with batch endpoints. Thanks!!

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