encountering this issue: "Unable to connect to server 'GEMHB-AADC01.grit.local' due to invalid credentials. Error code: '2147942405' Error details: 'Access is denied.

Zeynep Kamali 80 Microsoft Vendor

we have checked everything but still encountering this error: "Unable to connect to server 'GEMHB-AADC01.grit.local' due to invalid credentials. Error code: '2147942405' Error details: 'Access is denied.

AnuragSingh-MSFT 20,671 Reputation points

2024-01-15T09:45:56.76+00:00

Zeynep Kamali, can you please share additional details regarding this issue? What is this particular server - is it an Azure VM or something else?
Zeynep Kamali 80 Reputation points Microsoft Vendor

2024-01-15T09:49:23.4466667+00:00

Hi AnuragSing, yes it is a Azure VM. We are taking the steps to scan pycical servers with Azure MIgrate tool, but we are stuck on this process with the customer. We have checked the firewall, credentials, if the account has access to the servers. BUt without success.
Zeynep Kamali 80 Reputation points Microsoft Vendor

2024-01-15T10:00:46.2966667+00:00

Hi AnuragSing, yes it is a Azure VM. We are taking the steps to scan pycical servers with Azure MIgrate tool, but we are stuck on this process with the customer. We have checked the firewall, credentials, if the account has access to the servers. BUt without success.
SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee

2024-01-17T04:43:17.99+00:00

@Zeynep Kamali Did you follow the suggestions posted in the answer section? If yes, then please contact Azure technical support team.
Zeynep Kamali 80 Reputation points Microsoft Vendor

2024-01-17T08:56:01.2066667+00:00

Hi Sadiq, I have sent the customer with the solution below, waiting for his response.
SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee

2024-01-19T14:22:55.6633333+00:00

@Zeynep Kamali Any update from your customer on this?
Zeynep Kamali 80 Reputation points Microsoft Vendor

2024-01-19T14:35:22.19+00:00

unfortuntaly still waiting response customer
SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee

2024-01-24T11:05:37.6766667+00:00

@Zeynep Kamali Awaiting your response to get an update on this. Keep us posted once you hear back from your customer.
Zeynep Kamali 80 Reputation points Microsoft Vendor

2024-01-24T11:08:10.2066667+00:00

Hi Sadiqh, unfortuntaly it didnt worked, customer will open a ticket. Thanks for following up!
SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee

2024-01-25T10:33:33.3933333+00:00

@Zeynep Kamali Please update this forum thread once the issue is resolved with the help of Azure technical support team.

Accepted answer

SadiqhAhmed-MSFT 39,136 Reputation points Microsoft Employee

2024-01-16T12:42:15.36+00:00

Hello @Zeynep Kamali Thank you for reaching out to us on Microsoft Q&A community forum. Happy to assist! Based on the information provided, I see that you are performing discovery of servers (Scan) and encountered an error "Unable to connect to the server due to invalid credentials". I suggest you follow the instructions from this link - https://learn.microsoft.com/en-us/answers/questions/514610/azure-migrate-discovery-and-assessment-error-21479

Either of the below two posts should help resolve the issue. #1:

#2:

If none of the above help resolve the issue, then your best bet would be to contact Azure migrate technical support team by creating a support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue. Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

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encountering this issue: "Unable to connect to server 'GEMHB-AADC01.grit.local' due to invalid credentials. Error code: '2147942405' Error details: 'Access is denied.

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