MVA learning is supported on their own forums. I'd try asking for help with exam crash in dedicated forums here.
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_crash
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson
--please don't forget to Accept as answer if the reply is helpful--