App Config Private DNS Zone getting deleted automatically by "Azure Traffic Manager and DNS"

Apurva Pathak 315

Hi all, Happy New Year! I have created private endpoint of App Config service but the A record in Private DNS Zone getting deleted automatically by "Azure Traffic Manager and DNS" Any help on this will be greatly appreciated! Thanks in advance! Creation of A record User's image

Deletion of A record User's image

Ishmeet Kaur 75 Reputation points Microsoft Employee

2024-01-15T09:55:29.91+00:00
Hi @Apurva Pathak , kindly check if any of the mentioned scenarios apply to your problem:

Were there any changes made to the Private Endpoint connection (removed or rejected from PaaS service or PaaS service was deleted) during this timestamp? Kindly check the connection status of Private Endpoint and confirm.

Do you have any other Private Endpoints for same PaaS service which are linked to the same private DNS zone and that Private Endpoint was deleted at the time of this operation?
Ishmeet Kaur 75 Reputation points Microsoft Employee

2024-01-18T04:20:14.38+00:00

Hi @Apurva Pathak checking if you got a chance to look at my previous comment. Your response is highly appreciated!
Apurva Pathak 315 Reputation points

2024-01-18T06:53:11.5666667+00:00

Hi Ishmeet, sorry for delay. I did check that and nothing as such is happening. Could it be caused by two policies conflicting with each other?
Ishmeet Kaur 75 Reputation points Microsoft Employee

2024-01-18T07:03:21.62+00:00

@Apurva Pathak could you please clarify your ask. Which policies are you referring to?
Apurva Pathak 315 Reputation points

2024-01-18T07:13:17.4166667+00:00

We have deployed policies to automatically integrate DNS zones with PEs.
Ishmeet Kaur 75 Reputation points Microsoft Employee

2024-01-18T07:38:06.92+00:00

Yes, two conflicting policies can cause this problem if two Private Endpoints for same PaaS service are getting integrated with same private DNS zone. I would recommend opening a Support Request so that the Support Team can check the Private Endpoints and Private DNS Zone configuration to confirm the root cause of the record deletion issue.
Apurva Pathak 315 Reputation points

2024-01-18T07:44:52.2+00:00

Sure, thanks!
GitaraniSharma-MSFT 48,011 Reputation points Microsoft Employee

2024-01-18T13:14:09.04+00:00
Hello @Apurva Pathak ,

As mentioned by @Ishmeet Kaur, this issue would require a deeper investigation, so if you have a support plan, I request you file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

In case you need help with a one-time free technical support, I would request you to send an email with subject line "ATTN gishar | App Config Private DNS Zone getting deleted automatically by Azure Traffic Manager and DNS" to AzCommunity[at]Microsoft[dot]com with the following details, I will follow-up with you.

Reference this Q&A thread

Your Azure Subscription ID

Note: Do not share any PII data as a public comment.

We will post a summarized answer once the issue is resolved.

Regards,

Gita
GitaraniSharma-MSFT 48,011 Reputation points Microsoft Employee

2024-01-24T14:14:33.4866667+00:00

@Apurva Pathak , could you please provide an update on this post?
GitaraniSharma-MSFT 48,011 Reputation points Microsoft Employee

2024-02-01T12:45:57.7766667+00:00

@Apurva Pathak , do you have any updates on this issue?
Apurva Pathak 315 Reputation points

2024-02-01T12:53:02.9266667+00:00

@GitaraniSharma-MSFT Apologies for delay in getting back to you! We have raised case, we can disregard this.
GitaraniSharma-MSFT 48,011 Reputation points Microsoft Employee

2024-02-01T12:56:21.4233333+00:00

@Apurva Pathak , thank you for the update.

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App Config Private DNS Zone getting deleted automatically by "Azure Traffic Manager and DNS"