Microsoft authenticator Request Denied

Question

Authenticator blocks the request in the app before it reaches the requested cell phone, this occurs because I accidentally clicked on I don't recognize this request in the APP

Answer 1

Hi, Can you request a reset of the account so you can reconfigure on the app? Please check with your admin on the tenant and should be able to reset it for you.

Answer 2

@Varsitha Gittaboina
Thank you for posting this in Microsoft Q&A.

To fix this issue you can get your account to re-register for MFA.

To perform this there is no option where you can reset your MFA by your own. You will have to contact Azure AD administrator in your organization to get MFA reset for your account. If you don’t know who are the admins then you can follow below steps to know who are the admin in your tenant. There is a PowerShell way to find global admin in your Azure AD. However, to use PowerShell as well you will have to authenticate yourself first. For authentication again it will prompt for MFA to be completed.

I would suggest you ask one of your colleague to perform below steps and share the global admin details with you so that you can contact admin and get your MFA registerd.

  • Open Windows PowerShell as administrator. • Run command “Install-Module azuread” • Once installed you can run command “Connect-AzureAD” and enter user credentials once it asks for. • Once you login, you can run command “Get-AzureADDirectoryRole”. • From the output you can copy the object ID of Global administrator • Run command “Get-AzureADDirectoryRoleMember -ObjectId "Paste the object ID of global admin that was copied earlier" • You will get the list of users with global admin role assigned.

Now you can contact any global admin from the list and ask him to perform below steps to reset your MFA so that you can re-register for authenticator app. • Admin has to login to Azure portal and access Azure active directory. • Once done they have to go to users blade on the left. • Click on Authentication methods and click on “Require re-register multifactor authentication”. • Now when you try to login to Azure services it will prompt you to register for MFA again.

  Let me know if you need any further assistance on this.

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Answer 3

@Varsitha Gittaboina

I realise that this is an old question, however I found out today how to get around it.

If you've tapped on "I don't recognize" or "Deny" or what have you on the authenticator, the only way to get yourself unlocked is to have your tenant M365 Admin log into Entra, go to Multifactor Authentication -> Block/Unblock Users, and remove your entry from the list.