9,388 questions
Hi You should ask your administrator to reset MFA registration on your Azure account in order to use your new phone. Please don’t forget to accept helpful answer
Can't sign in Azure account - lost phone w authenticator app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Azure
0
Reputation points
We lost the phone that had the authenticator app and we can't even file a ticket anymore (since we cant sign in!) - Any suggestions on how to recover the account? We do have the recovery code but not sure from the documentation how to recover the account at this point... thanks in advance for any pointers!
Microsoft Security | Microsoft Authenticator
1 answer
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 80%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Thameur-BOURBITA 36,266 Reputation points Moderator2024-01-15T17:36:05.1666667+00:00 -
Azure 0 Reputation points
2024-01-15T17:40:31.57+00:00 that account we are trying to recover is the admin account...
-
Thameur-BOURBITA 36,266 Reputation points Moderator
2024-01-15T20:01:19.0333333+00:00 @Azure • in this case you have to contact Microsoft support to help you if there’s no another admin Please don’t forget to accept helpful answer
-
Thameur-BOURBITA 36,266 Reputation points Moderator
2024-01-15T20:15:46.2866667+00:00 @Azure https://support.serviceshub.microsoft.com/supportforbusiness This link to raise a ticket to Microsoft support Please don’t forget to accept helpful answer
Sign in to comment -