Out of the blue Word cannot open or complete the save due to a file permission error.!!

Jason Brown 0 Reputation points
2024-01-15T21:06:07.08+00:00

Out of the blue Word cannot open or complete the save due to a file permission error.!!
Any suggestion how to fix it ?

Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
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  1. Jiajing Hua-MFST 14,655 Reputation points Microsoft Vendor
    2024-01-16T03:25:24.4233333+00:00

    Hi @Jason Brown

    Can all documents, including newly created files, be opened or saved?

    • For better analysis, please share a screenshot of the error message with us.
    • It is recommended to change the location to store the files.

    Could you please tell us which version of Office are you using?

    • If it is Word for Windows
      • Please close all the files of Office and go to File Explorer > View in Show/hide group > check the box of "Hidden Items".
      • Go to C:\Users<user name>\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
    • If it is Word for Mac
      • Quit all Office applications.
      • Open Finder and go to ~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates. (Shift+Command+G).
      • Find the Normal.dotm and move it to Desktop. (Word will rebuild it).
      • Locate to ~/Library/Containers/ Microsoft Word /Data/Library/Preferences/, remove Microsoft Word.securebookmarks.plist.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in [our documentation][1] to enable e-mail notifications if you want to receive the related email notification for this thread. [1]: https://docs.microsoft.com/en-us/answers/articles/67444/email-notifications.html


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