Can't enroll new Windows 11 devices

haydentleon-6252 145 Reputation points
2024-01-16T15:15:33.1166667+00:00

We got the below error when trying to enroll several new Windows 11 computers: Your account was not set up on this device because device management could not be enabled. Error code: 8018006 Tried different user accounts, but the same error. How to fix this issue?

Microsoft Configuration Manager Deployment
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Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Deployment: The process of delivering, assembling, and maintaining a particular version of a software system at a site.
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Microsoft Intune Enrollment
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  1. Simon Ren-MSFT 30,506 Reputation points Microsoft Vendor
    2024-01-24T09:36:14.9366667+00:00

    Hi,

    For this issue, we can also try to totally turn off WIP, leaving only MDM on within Entra.

    Go to your Entra home page, and open the "Mobility..." Service by searching for it in the top - should show up as "Mobility (MDM and WIP)"

    Or you can just open this direct shortcut to that spot: https://entra.microsoft.com/#view/Microsoft_AAD_IAM/MdmList.ReactView Now open "Microsoft Intune", and ensure the top "MDM" function is set to "ALL" and that the bottom section for "WIP" is set to "None".

    Hope it helps. Thanks for your time.

    Best regards,

    Simon

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  1. Simon Ren-MSFT 30,506 Reputation points Microsoft Vendor
    2024-01-17T01:57:03.54+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    Similar thread for your reference. You can try below workaround:

    Error code :80180006

    1,Under search> Manage your account>access work or school. Then add accounts as normal. Restart

    2,Then under company portal register user as normal, however uncheck "allow company to manage your device" .

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.