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Bought Copilot Pro for Office 365 Family for Mac and can't get copilot on the home ribbon of any office app (e.g., Powerpoint).

Don Rippert 10 Reputation points
2024-01-16T19:20:48.59+00:00

Today, I signed up for the $20 / Month Microsoft Co-Pilot Pro. I use Office 365 Family on Mac. I can access Co-pilot Pro from the dock but not from the Office applications themselves.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft Copilot | Other
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  1. Jiajing Hua 18,065 Reputation points Moderator
    2024-01-17T02:26:07.6666667+00:00

    Hi @Don Rippert, I suggest you refresh the license mentioned in 'How to resolve problems validating your Copilot license' to have a check.

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  2. Jeffrey Carpenter 5 Reputation points
    2024-01-18T11:15:18.2+00:00

    I have the same problem on both MacOS and Windows versions of Powerpoint, Excel, etc. I also have a family subscription and signed up for copilot pro. I can see the copilot button in the browser version of the apps. The Mac and Windows apps are up-to-date and I am on the beta channel. I refreshed the licence and that did not help. Thanks

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