Share via

Bought Copilot Pro for Office 365 Family for Mac and can't get copilot on the home ribbon of any office app (e.g., Powerpoint).

Don Rippert 10 Reputation points
2024-01-16T19:20:48.59+00:00

Today, I signed up for the $20 / Month Microsoft Co-Pilot Pro. I use Office 365 Family on Mac. I can access Co-pilot Pro from the dock but not from the Office applications themselves.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
472 questions
Microsoft Copilot
Microsoft Copilot
Microsoft terminology for a universal copilot interface.
144 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jiajing Hua-MFST 5,945 Reputation points Microsoft Vendor
    2024-01-17T02:26:07.6666667+00:00

    Hi @Don Rippert, I suggest you refresh the license mentioned in 'How to resolve problems validating your Copilot license' to have a check.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Jeffrey Carpenter 5 Reputation points
    2024-01-18T11:15:18.2+00:00

    I have the same problem on both MacOS and Windows versions of Powerpoint, Excel, etc. I also have a family subscription and signed up for copilot pro. I can see the copilot button in the browser version of the apps. The Mac and Windows apps are up-to-date and I am on the beta channel. I refreshed the licence and that did not help. Thanks