Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
9,017 questions
Troubleshooting issue with remote desktop application
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Travian Chappell
0
Reputation points
We have a remote desktop connection set up through Azure Virtual Machine, and one user is encountering an issue where they cannot save any files. The error message says that the disk is full. We tried on different computers, and uninstalled and re-installed the Remote application, we even checked both computers' local drive to verify that it was not full. This is occurring for this user only. How can we troubleshoot and resolve this issue?
Azure Virtual Machines
Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
{count} votes
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Dillon Silzer 57,826 Reputation points Volunteer Moderator2024-01-17T19:12:58.3233333+00:00 Where is it saying disk is full? When they login to the Azure VM?
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Travian Chappell 0 Reputation points
2024-01-17T19:15:24.2+00:00 @Dillon Silzer Apologies, I wasn't clear. When the user goes to download a file in Chrome or Edge, they get the error that the file couldn't be downloaded because the disk is full. Even a file of 2 KB was stating the error.
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Dillon Silzer 57,826 Reputation points Volunteer Moderator
2024-01-17T20:04:38.29+00:00 Hi Travian, Sorry to ask for more information, but this is on the Azure VM directly (when remoted in) that you are trying to download this file?
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Travian Chappell 0 Reputation points
2024-01-18T13:30:16.83+00:00 @Dillon Silzer No worries, this is good! But yes, this is directly on the VM. So once they connect, they go to Chrome to download a file from SharePoint (example) then the browser returns the message that the download failed because of space on the disk is full
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Anonymous2024-01-19T09:21:52.39+00:00 Did he change his default download path? You may check on this if you have verified the drivers.
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vipullag-MSFT 26,487 Reputation points Moderator2024-01-22T16:55:49.3833333+00:00 Hello Travian Chappell
Any update on the issue? Just checking in to see if you got a chance to see previous response.
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Travian Chappell 0 Reputation points
2024-01-22T17:17:46.2933333+00:00 @Anonymous I do not believe so, I have not been able to get ahold of the user since opening this thread to continue troubleshooting
@vipullag-MSFT I do not have any updates as of late -
Travian Chappell 0 Reputation points
2024-01-23T17:58:43.0433333+00:00 @vipullag-MSFT @Dillon Silzer Here is a screenshot of the issue. Today, I uninstalled and reinstalled the Office app suite (the user was seeing issues with Word and Office) through online repair. I can log into OneDrive but it won't sync. We can download now, but only from Edge, Chrome is still throwing the error that the disk is full
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vipullag-MSFT 26,487 Reputation points Moderator
2024-01-29T04:51:57.4433333+00:00 Hello Travian Chappell Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused. This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case. If you don't have a support plan enabled on your subscription, I request you to send an email to AzCommunity@Microsoft.com with Subject as "Attn:Vikas" referencing this thread along with your subscription ID. I can then enable your subscription with a one-time free technical support. Once the issue is resolved, request you to post the resolution here for the benefit of community.
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