Restaurar backup

Question

Recentemente perdi meu aparelho celular. Recuperei as linhas... Mas com o app de autenticação não consigo baixar o backup. Como fazê-lo no novo aparelho?

I recently lost my cell phone. I recovered the lines... But with the authentication app I can't download the backup. How to do it on the new device?

Answer 1

Hello Paulo, If you can go to your M365 account and remove the old device.
You can also try this link: https://account.activedirectory.windowsazure.com/Proofup.aspx

If you have lost all forms of access to your accounts, and the above methods also fail, you should try to contact support directly.