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I have an onmicrosoft.com account which I added on my authenticator app.
I then deleted the account from the authenticator app and I can't add it back, because if I try to add it, the app asks me for a code sent to the app itself, but it's illogic, since I am trying to add the account. There are other options which are: send a verify code to the app or use the app (?!?!). This doesn't make sense, because I am actually trying to add the account to the app, so how am I supposed to receive any code if the account isn't there?
I can't even login into my web account because as I do that, I receive a message that asks me to authenticate the user with the authenticator app.
I see other people have the same issue.
How do you solve it?
I don't have any admin, the only user in my small organization is mine, so?
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Hi @Stefania F
You should ask your administrator with Global admin account to reset your Entra ID account and let you re-register using Microsoft Authenticator on your phone as mentioned in the screenshot below:
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Did you read my last sentence?
If you did, please tell me: who is my admin?
Sorry I didn't read it. If you are the unique admin, In this case you have to contact Microsoft support to unlock you account. I know some customers had the same situation and they resolved it by contacting Microsoft support.
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@Stefania F Here a link to contact MS support :https://support.serviceshub.microsoft.com/supportforbusiness
When you resolve your issue , you should create break-glass account without to be used in case when all admin accounts are locked.
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I can't contact the support for business you are mentioning, because I can't login. Same issue.
@Stefania F Try to call them by phone: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
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Done that. They have to involve the data protection service.
My question was: can you solve it another way?
@Stefania F Unfortunately there is no another way, if you don't have a break-glass admin account without MFA. Only Microsoft support can help you in this situation
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