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Bot will be deployed for use by different corporate users. Answers to questions from different corporate users will need to come from different (and respective) knowledge bases only. For example, questions from user1 should be answered using KB1 only, questions from user2 should be answered using KB2 only etc. What’s the process for setting up different KBs? How can users be grouped so that their questions are answered using specified KB(s)? How can the user access to the Bot and user identity be managed seamlessly?
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@Praveen Thanks for the question, Can you please add more details about the use case, you can plan to use dispatch tool to query multiple knowledge bases of QnA maker. There is a new version of Dispatch Tool called Orchestrator (in public preview), see following resources:
Tech overview: https://github.com/microsoft/BotBuilder-Samples/blob/main/experimental/orchestrator/docs/Overview.md
Repo: https://github.com/microsoft/BotBuilder-Samples/tree/main/experimental/orchestrator
Npm: https://www.npmjs.com/package/@microsoft/bf-orchestrator-cli
You could use specific metadata, query QnAs with strict filters and add the business logic on your bot side.
Please see the image below with details regarding the use case. Any additional help/clarification on how to accomplish this would be helpful
@Praveen We have a dispatch pattern defined here: https://learn.microsoft.com/en-us/azure/bot-service/bot-builder-tutorial-dispatch?view=azure-bot-service-4.0&tabs=cs
Bot can ask for a defined intent. Based on the response you can dispatch it afterwards.