Error loading Teams app on Microsoft 365 (Office) Android app

Mohammed Akanji 5

We are in the process of publishing a tab app to the Teams Store, but the Teams app runs on all other hosts except Microsoft 365 (Office) android app, which is the only issue remaining from the validation team. After the app attempts to load for a while, the following error in the screenshot below is thrown. Image preview Debugging the error After debugging the error, following the guideline in this Microsoft documentation for debugging android apps and placing a console log statement at a block of code where the TeamsFx SDK was initialized and the getUserInfo function was called, the errors below where gotten.

at first connection to the app
at reload of the app (within the Android WebView) Kindly guide on ways to resolve the issue, best regards.

Mohammed Akanji 5 Reputation points

2024-01-23T10:22:33.7933333+00:00

Please let us know if more information is needed to assist in resolving the issue.
ChetanSharmamsft 1,026 Reputation points Microsoft Vendor

2024-01-24T09:04:03.9533333+00:00

Could you please share the deployed app package, if possible, so that we can try to check it from our end?

Or please share the repro steps including code, so that we can check.
ChetanSharmamsft 1,026 Reputation points Microsoft Vendor

2024-01-24T09:08:15.6133333+00:00

Update: Looks like Teams SDK initialization is failed due to you are running the application outside the Teams environment. Could you please check if you have added all the required permission and channels to run your app inside Outlook/Office?

If you want to test or extend your Teams apps across Office and Outlook, kindly add below client application identifiers while doing Azure AD app registration in your tenant: 4765445b-32c6-49b0-83e6-1d93765276ca (Office web) 0ec893e0-5785-4de6-99da-4ed124e5296c (Office desktop) bc59ab01-8403-45c6-8796-ac3ef710b3e3 (Outlook web) d3590ed6-52b3-4102-aeff-aad2292ab01c (Outlook desktop)
Mohammed Akanji 5 Reputation points

2024-01-29T08:02:19.8233333+00:00

Thanks for your response @ChetanSharmamsft and apologies for the delayed response. Please could you provide an email address where the package can be sent too.
Mohammed Akanji 5 Reputation points

2024-01-29T08:07:40.18+00:00

For the second response, yes, all the app IDs mentioned are included in our Azure AD app registration and the app runs on all the hosts excluding Office Android.
ChetanSharmamsft 1,026 Reputation points Microsoft Vendor

2024-02-05T19:38:10.1633333+00:00

Please use this email address: microsoftteamsdev@microsoft.com
Vaibhav-MSFT 15 Reputation points Microsoft Vendor

2024-02-09T06:15:11.8366667+00:00

Could you please share the deployed app package, so that we can try to check it from our end? Also please share the repro steps, so that we can check.
Vaibhav-MSFT 15 Reputation points Microsoft Vendor

2024-02-23T12:34:43.34+00:00

Could you please share the deployed app package, so that we can try to check it from our end? Also please share the repro steps, so that we can check.

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Error loading Teams app on Microsoft 365 (Office) Android app