Sandbox shell stuck at Configuring Cloud Shell for sandbox access...

Dávid Márk Borbély 85

Hello,

I am trying to complete modules which require a sandbox Azure Cloud Shell, but I'm unable to interact with the shell.

After successful authentication, etc., the shell is stuck on "Configuring Cloud Shell for sandbox access...". Screenshot 2024-01-19 at 14.37.48

Ruppe Jörg (IT-PTR-CEN2-BDE5) 20 Reputation points

2024-01-19T13:48:32.61+00:00

Yes i have the same Problem, I am using a Mac
Roshan Chaudhari 15 Reputation points

2024-01-19T13:51:29.02+00:00

same problem with me
the sandbox is stuck at this screen
Munkhsarnai Avir 20 Reputation points

2024-01-19T13:53:25.4033333+00:00

I have the same problem
Adam Winsper 10 Reputation points

2024-01-19T14:00:25.5133333+00:00

I have the same problem
Niklas Fredriksson 5 Reputation points

2024-01-19T14:21:20.8+00:00

Same!
iceylemon 0 Reputation points

2024-01-19T14:42:55.3666667+00:00

Same, still stuck
Gracia Capilla, David 0 Reputation points

2024-01-19T14:49:58.8766667+00:00

same problem
Daniel L. Frein 0 Reputation points

2024-01-19T15:24:43.76+00:00

Same here
Suchánek, (Aleš) 5 Reputation points

2024-01-19T15:47:12.2833333+00:00

I have the same problem. Already 40 minutes after the sandbox activation and still the shell is not ready. I wonder if this other question is about something related https://learn.microsoft.com/en-us/answers/questions/1503062/learn-sandbox-didnt-configure-for-me-to-practice-h
Saikrishna Tamidalapati 10 Reputation points

2024-01-19T16:15:17.8+00:00

#azure training
Same issue for me, please help to fix this
Udbhav Jain 36 Reputation points

2024-01-19T17:10:23.7933333+00:00

Not in the sandbox, but when I try to use the cloud shell on the web portal, it just doesn't start. No error code or messages, just a vague, unhelpful message. Very annoying.
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-01-19T17:17:26.4233333+00:00

Hi Dávid Márk Borbély,

Sorry for inconvenience we are looking into this issue, Will get back to you soon.

Thank you.
David P. Callahan 0 Reputation points

2024-01-19T17:20:44.7233333+00:00

I have the same issue.
chandan singh 0 Reputation points

2024-01-19T17:37:15.6866667+00:00

i think cloud shell is down. not opening either in sandbox or web portal. indication for taking a break from studies.. haha
Kiarra Crowden 5 Reputation points

2024-01-19T17:40:24.88+00:00

Same problem here.
Frank Strätz 0 Reputation points

2024-01-19T17:58:16.13+00:00

I have the same problem as Udbhav Jain, since hours. Seems to be something server side, as the dev tools say there is a 504 Gateway Timeout (= something server side responds too slow) for this URL: https://management.azure.com/providers/Microsoft.Portal/userSettings/cloudconsole?api-version=2023-02-01-preview
Kent, Nick A., MLS(ASCP) 0 Reputation points

2024-01-19T18:26:37.79+00:00

Also having the same issue, commenting in hopes that the solution will eventually be posted here.
Jake Werner 5 Reputation points

2024-01-19T18:40:00.4366667+00:00

I have the same problem
Dennis Kennedy (AQUENT LLC) 0 Reputation points Microsoft Vendor

2024-01-19T19:01:40.7466667+00:00

Not to pile on, but, I'm encountering the same issue.
NoPe 15 Reputation points

2024-01-19T19:12:57.66+00:00

it's not working for me either
NoPe 15 Reputation points

2024-01-19T19:51:54.3366667+00:00

SEEMS TO BE WORKING NOW
Alejandro Alarcón Gerez 15 Reputation points

2024-06-12T16:23:45.7466667+00:00

Hey there, I was having the same problem, I tried a lot of workarounds like switching from safari to chrome, logging out and in and I started to investigate the issue on the console of Chrome and I noticed that a request named "cloudconsole" was returning an unhandled promise error.

The request returned a text describing the error, that the current user settings weren't compatible with the cloud console api version (2017-08-01-preview) which is the one used by Microsoft on the Learn modules.

So I started to try multiple requests directly to the Azure Management API to try to override or change the api version used. Most of the requests I tried didn't work, but then I remembered that the original response body of the error recommended trying to change the user settings or delete them. So I deleted them with a DELETE request.

The request I used was the following:

DELETE
https://management.azure.com/providers/Microsoft.Portal/userSettings/cloudconsole?api-version=2017-08-01-preview
Authorization: Bearer {your personal access token}
Content-Type: application/json
Origin: https://learn.microsoft.com
x-mslearn-docsid: {your x-mslearn-docsid}
Accept: application/json
body: {"properties": null}

Your authorization token and the x-mslearn-docsid can be obtained from the failed cloudconsole request sent by some exercise module that got stuck at Configuring Cloud Shell ....
just open the inspector of safari or chrome, refresh page and search for the cloudconsole request (Fetch/XHR) on the Network tab and copy those tokens from there.

Then you can use curl or postman to send the DELETE request and if you get a 200 response code then your Azure Cloud Console should load correctly again.

With curl, you could use this as an example:

curl 'https://management.azure.com/providers/Microsoft.Portal/userSettings/cloudconsole?api-version=2017-08-01-preview' \

-X ‘DELETE’ \

-H 'Content-Type: application/json' \

-H 'Accept: application/json' \

-H 'Authorization: Bearer $YOUR-ACCESS-TOKEN’ \

-H 'Origin: https://learn.microsoft.com' \

-H 'Host: management.azure.com' \

-H 'Connection: keep-alive' \

-H 'x-mslearn-docsid: $YOUR-X-MSLEARN-DOCSID’ \

--data-binary '{"properties": null}'
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-06-13T06:39:01.82+00:00

Hi

We glad to know that your issue with the Azure Cloud Console on the Microsoft Learn platform has been resolved! Your detailed explanation of making the necessary DELETE request to update the user settings will surely help others facing the same problem.

If you have any more questions or need further assistance, feel free to ask!

Thank you.
Mohammad Tareq 0 Reputation points

2024-06-21T23:14:11.64+00:00

@Alejandro Alarcón Gerez Hello, really nice work on your investigation, it's surely helping, but i'm having issues with it, I'm trying to use your code to send the DELETE request, i copy pasted your code, added my mslearn-docsid and Authorization Barer to it, but I'm getting a syntax error on the first line:

curl 'https://management.azure.com/providers/Microsoft.Portal/userSettings/cloudconsole?api-version=2017-08-01-preview' \

I'm having the issue with this course, in this page
https://learn.microsoft.com/en-us/training/modules/describe-azure-compute-networking-services/3-exercise-create-azure-virtual-machine

I was suspecting that maybe the api version have changed by now and i need to adjust the api version in the link but i don't know where i can find that, or maybe i need to direct the request to where my user settings are placed, do you know how can i find out where my user settings at? or any idea what is the issue for me here is? thanks in advance
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-06-24T05:01:56.05+00:00

Hi

Welcome to the Microsoft Q&A forum.

It looks like you are encountering issues with syntax errors when attempting to run a curl command for an API request. Ensure that the command is properly formatted, especially the quotation marks, backslashes, and proper line breaks.

Here's a step-by-step troubleshooting approach:

1.Please check for syntax errors by verifying the correct use of single or double quotes, proper line breaks using backslashes (), and ensuring there are no extra spaces or special characters.
2.Could you please ensure that your Authorization Bearer token is valid and not expired! Access tokens usually have a limited lifespan.
3.Please ensure the endpoint URL is correct and matches the required API version and resource.
4.Please try running the command in a single line to avoid issues with line breaks and continuation characters and verify that your credentials have the necessary permissions to execute the DELETE request on the specified resource.
5.Please make sure the environment variables for the token and other parameters are correctly defined and accessible in your shell session.

Please follow these steps to resolve your issue. If you are still facing problems, kindly come back with a screenshot of the error, and we will be here to assist you.

If you feel that your quires have been resolved, please "upvote" by clicking the "on the post.

Thank you.
Sivert Lunde 0 Reputation points

2024-08-22T11:26:10.36+00:00

I'm having the same issue today. Everything worked fine two hours ago - but now it gets stuck on "Configuring Cloud Shell for sandbox access". Have tried all the steps mentioned in the solution, but nothing works
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-08-23T11:29:50.62+00:00

Hi
Thank you for reaching out to us on the Microsoft Q&A forum.

We haven't encountered any issues on our end. Occasionally, technical glitches or internal errors can cause such problems. Please try again and check if the issue persists.

If the information is helpful, please click on "Upvote".
Eduardo REDRADO 0 Reputation points

2024-09-12T18:48:21.3033333+00:00

me too
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-13T05:49:20.7266667+00:00

Hi

Thank you for reaching out to us on the Microsoft Q&A forum.

We are having trouble understanding the exact issue you’re encountering. Could you please provide more details and share a screenshot of the error for better clarity.
REDRADO Eduardo Alberto (A) 0 Reputation points

2024-09-14T12:21:15.4133333+00:00

Hello, I´m taking a learning path and I cant to the practice because the cloud shell doesnt start. I see a lot of users facinf the same issue and it´s not clear how to fix it.
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-15T18:18:30.8533333+00:00

Hi

Thank you for reaching out to us on the Microsoft Q&A forum.

We are aware of the issue and are actively communicating internally to resolve it as soon as possible.
Andriy Levchenko 0 Reputation points

2024-09-25T08:15:07.7266667+00:00

Cloud shell access stuck again
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-25T09:58:28.3566667+00:00

Hi

Thank you for reaching out to us on the Microsoft Q&A forum.

Kindly follow the troubleshooting steps outlined below. If the issue persists, don't hesitate to let me know in the comments.
Karina Ovanesian 0 Reputation points

2024-10-31T12:34:34.2866667+00:00

Same problem here.
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-11-01T05:37:53.6833333+00:00

Hi

Thank you for reaching out to us on the Microsoft Q&A forum.

Please follow the troubleshooting steps provided below. If the issue continues, feel free to let me know in the comments.
Karina Ovanesian 0 Reputation points

2024-11-01T14:03:11.06+00:00

Thank you. "Accepted answer" didn't help. The one from Alejandro Alarcón Gerez helped.
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-11-01T19:15:53.96+00:00

Hi

OK, we're glad to hear that your concern has been resolved. If you experience any further issues, please don't hesitate to contact us. We're here to help.

Accepted answer

SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-01-20T11:38:44.2533333+00:00

Hi Dávid Márk Borbély

Thank you for reaching out to us on the Microsoft Q&A forum. We see that you are facing an issue with Configuring Cloud Shell for sandbox access.

I believe the problem has been resolved. Please log out and login back and try to activate the sandbox.

We have checked from our end we are able to access, please refer screenshot for your reference.

Still you’re facing the issue here are some general steps to troubleshoot:

1.Refresh the page: Reload the browser to see if it resolves the problem.

2.Clear browser cache: Delete cached data and try accessing the sandbox shell again.

3.Use a different browser: Try another web browser to check if the issue is browser specific.

4.Firewall and proxy settings: Verify network settings to ensure they're not blocking the connection.

5.Incognito/Private mode: Open the sandbox shell in incognito/private mode to rule out browser-related issues.

If the information is helpful, please accept the answer by clicking the "Accept Answer" on the post. If you are still facing any issue, please let us know in the comments. We are happy to help you.

Thank you.
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1 person found this answer helpful.
SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-01-20T18:16:28.85+00:00

Hi Dávid Márk Borbély,

I hope the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer / Upvote on the post. We value your feedback, and it will help to assist others who might have a similar query.

Thank you for your contribution in enhancing Microsoft Q&A!

SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-01-21T13:59:50.1733333+00:00

Hi Dávid Márk Borbély,

I hope the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer / Upvote on the post. We value your feedback, and it will help to assist others who might have a similar query.

Thank you for your contribution in enhancing Microsoft Q&A!

REDRADO Eduardo Alberto (A) 0 Reputation points

2024-09-14T12:17:48.43+00:00

Hello, The issue is not solved yet. I see a lot of people with the same error and it´s not clear how to fix it. If we are thinking to move to the cloud we have to be confident that it works. and in the second place, see that the support is useful. Please check it. There is a real issues starting the Cloud Shell windows...

SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-15T18:18:47.7+00:00

Hi

We wish to engage with you offline for a much closer look, please send an email with subject line “Attn: Siddesh” to AzCommunity [at] Microsoft [dot] com with the following details, I will follow-up with you.

1. Referencing this thread.
2. Start to reproduce the issue and capture network trace and share the HAR file as outlined in this doc: https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace

Thank you.

SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-20T08:14:05.71+00:00

Hi REDRADO Eduardo Alberto (A),

Thank you for your patience.

Could you please try activating the sandbox again and attempt to complete the module!

This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.

SiddeshTN 4,760 Reputation points Microsoft Vendor

2024-09-23T17:50:19.3733333+00:00

Hi REDRADO Eduardo Alberto (A),

Thank you for your patience.

Could you please try activating the sandbox again and attempt to complete the module!

This issue might have been temporary, potentially due to network /capacity limitations. If the issue continues, please feel free to let me know in the comments.
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Sandbox shell stuck at Configuring Cloud Shell for sandbox access...

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