Can't find ntdll symbols for 19042.610?

Khang 1 Reputation point
2020-11-03T23:00:39.71+00:00

Hi, I'm trying to download symbols for DLLs for debugging. All of the ones I've tried so far (kernel32.dll, kernelbase.dll) get retrieved just fine. However, I can't seem to download any symbols for ntdll in both x64dbg and windbg. The signature is 1B97D8849C140AFE54A40E6ED4FB118B1 and the URL it attempts to pull from is https://msdl.microsoft.com/download/symbols/ntdll.pdb/1B97D8849C140AFE54A40E6ED4FB118B1/ntdll.pdb. Is there something wrong with my install, or are the symbols for that version of ntdll not up on the symbol server?

Windows for business Windows Client for IT Pros User experience Other
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Anonymous
    2020-11-04T07:26:29.97+00:00

    Hi Khang,

    I would suggest you contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue. You may find phone number for your region accordingly from the link below:
    Global Customer Service phone numbers 
    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Best regards,
    Molly

    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.