GRAPH API, getting 500 intenal server error - The operation failed, while fetching mailbox settings

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GRAPH API, getting 500 intenal server error - The operation failed, while fetching mailbox settings

Hitesh Pattanayak 15

I am getting "message":"An internal server error occurred. The operation failed. error while trying to fetch mailbox settings or a user using API: `https://graph.microsoft.com/v1.0/users/<user-id>/mailboxSettings" What my be cause of this? Cannot draw much insight from the error response. Please guide to get more info and cause of this error.

Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2024-01-31T07:04:51.0933333+00:00

@Hitesh Pattanayak Just checking if there's any progress or updates? --please don't forget to upvote and Accept as answer if the reply is helpful--

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Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2024-01-31T07:04:51.0933333+00:00

@Hitesh Pattanayak Just checking if there's any progress or updates? --please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 1

Jarvis Sun-MSFT 10,231 Microsoft External Staff

Hi @Hitesh Pattanayak ,

Based on my search results, this error message is usually caused by a server-side issue. It could be due to a temporary glitch or a more serious problem. Here are some possible reasons for this error:

Server-side issue: The error message indicates that the operation failed due to an internal server error. This could be caused by a temporary glitch or a more serious problem with the server.

Authentication issue: If the authentication token is invalid or expired, it could cause this error. Please ensure that you have a valid authentication token and try again.

Insufficient permissions: If the user or application does not have sufficient permissions to access the requested resource, it could cause this error. Please ensure that the user or application has the necessary permissions to access the resource.

Incorrect URL: If the URL is incorrect or malformed, it could cause this error. Please ensure that the URL is correct and properly formatted.

If you’re still encountering this error, I would recommend checking the Microsoft Graph API documentation for more information on how to troubleshoot this error.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hitesh Pattanayak 15 Reputation points

2024-01-22T18:31:24.32+00:00

But this is happening quiet repeatedly across days.
Katie Bullock 5 Reputation points

2024-01-23T18:23:14.79+00:00

I also get this error quite frequently. It's frustrating because every time someone from Microsoft speaks to it, they don't address that this is a major problem with the server. I have gotten the error on and off for months, possibly even a year. It's becoming a huge issue for my project and there doesn't seem to be a way around it.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2024-01-26T06:57:30.65+00:00

Hi @Hitesh Pattanayak ,

Someone in this link has solved a similar problem, and you could check out if you can use it:

https://learn.microsoft.com/en-us/answers/questions/980333/internal-server-error-connecting-to-o365-exchange.html#comment-1011197

--please don't forget to upvote and Accept as answer if the reply is helpful--

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GRAPH API, getting 500 intenal server error - The operation failed, while fetching mailbox settings

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