Hi Tanya, Hope you're doing well. Please try using the following methods:
- Make sure your machine has the integration service installed and is up to date.
- Alternatively, you can try to reinstall the VM after backing up the data.
- In addition, you can also go to the Microsoft Customer Service Center to open a ticket so that with their permission level and resource, Microsoft could provide you with better help on your request. I hope this helps. Best Regards, Ian Xue
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