I have the same problem as this link but a bit different : https://answers.microsoft.com/en-us/outlook_com/forum/all/email-mail-merge-has-sent-all-emails-to-everyone/5848b03b-19cc-4113-9972-7a396c761732 Situation: I did an email mail merge Salary table to many people, using "Use an existing list" to import excel file to a word file > then insert Merge Field > then Send email message with email adress in excel file. I am using Microsoft office 365 on Window 11 PC. Problem: 1 person got one email which contained their own Salary table at the top of email, and followed by the other Salary tables of the other people. It seems that it looped through all row in excel, starting from the targeted row to the other rows, then emailed to the email in targeted row. Then the same happened to the second row and the rest. My own problem at work: I give above link to my boss and try to explain to him that I did not make that problem intentionally, but he did not believe me. I got to make a second explain to my boss as soon as possible. I have made the same task for many years, but this time I am in a serious trouble. Question: Please help to reproduce this error and find the reason or suggest me something to avoid this kind of error. Sample of file Excel Sample of file Word Email of a receiver with her own table at the top, followed by other tables

One of my users had this same exact problem and I am unsure what went wrong and where. Do you have any update to provide on your issue?

[Urgent] Email mail merge has sent all emails to everyone, Microsoft office 365 on Window 11 PC.

Phạm Thị Kim Liên 0

I have the same problem as this link but a bit different : https://answers.microsoft.com/en-us/outlook_com/forum/all/email-mail-merge-has-sent-all-emails-to-everyone/5848b03b-19cc-4113-9972-7a396c761732

Situation: I did an email mail merge Salary table to many people, using "Use an existing list" to import excel file to a word file > then insert Merge Field > then Send email message with email adress in excel file. I am using Microsoft office 365 on Window 11 PC.
Problem: 1 person got one email which contained their own Salary table at the top of email, and followed by the other Salary tables of the other people. It seems that it looped through all row in excel, starting from the targeted row to the other rows, then emailed to the email in targeted row. Then the same happened to the second row and the rest.
My own problem at work: I give above link to my boss and try to explain to him that I did not make that problem intentionally, but he did not believe me. I got to make a second explain to my boss as soon as possible. I have made the same task for many years, but this time I am in a serious trouble.
Question: Please help to reproduce this error and find the reason or suggest me something to avoid this kind of error.

excel User's image

Sample of file Excel User's image Sample of file Word

Email of a receiver with her own table at the top, followed by other tables User's image

Jiajing Hua-MFST 7,705 Reputation points Microsoft Vendor

2024-01-22T08:36:02.8166667+00:00
Hi @hạm Thị Kim Liên

I do understand how you feel right now.

Please help to reproduce this error and find the reason or suggest me something to avoid this kind of error.

To check this issue, please try following:

Modify the recipient list file (Excel workbook), you may delete some rows of data and keep only part, change the email address (The non-existing email addresses are OK, just for testing).

Use this workbook as a recipient list file.

Create a new document in Word, insert some merge field as before.

Before send the Email Message, please Preview Results first to have a check, then click Sent Email Messages.

Go to Outlook Outbox, check if the mail message is OK.
Phạm Thị Kim Liên 0 Reputation points

2024-01-22T08:55:24.1566667+00:00

Hi Jiajing Hua,

After this problem happened, I already tested many time, but can not reproduce it. That's why I created this question.
Jiajing Hua-MFST 7,705 Reputation points Microsoft Vendor

2024-01-22T09:01:01.62+00:00

Hi, Thanks for your back. If it can't be reproduced, I am afraid your issue may be an accident.
Phạm Thị Kim Liên 0 Reputation points

2024-01-22T09:17:50.7033333+00:00

Can you suggest some reasons that lead to this accident or test it in you computer?

I am not the only one got this problem. You can check the link in my 1st message, there is another person had the same problem as mine.

So I really need information to explain to my boss as well as my colleagues.
Phạm Thị Kim Liên 0 Reputation points

2024-01-22T09:22:43.7933333+00:00

Can you suggest some reasons causing this accident or test it in your computer? You can check the link in my 1st message. There is another person who also had the same problem as mine. So I really need more information to explain to my boss and my colleagues.
Jiajing Hua-MFST 7,705 Reputation points Microsoft Vendor

2024-01-23T08:33:12.8566667+00:00

Hi @Phạm Thị Kim Liên

Can you suggest some reasons causing this accident or test it in your computer?

Before replying to you yesterday, I actually made a lot of efforts to reproduce your issue in my environment, but with no luck. So in my first reply, I suggested you check whether the recipient list on your computer causes this issue. Since your situation is urgent, it is recommended that you open a ticket to help review your issue and help you test remotely. Check whether it is affected by other background programs. Thanks for your understanding.

1 answer

MB 0 Reputation points

2024-02-01T01:16:18.7133333+00:00

One of my users had this same exact problem and I am unsure what went wrong and where. Do you have any update to provide on your issue?
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[Urgent] Email mail merge has sent all emails to everyone, Microsoft office 365 on Window 11 PC.

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