Problem activating the protection service from Azure - failing to connect to AIP Service

Marc Forget 30 Reputation points
Hi Support Team,

I have just registered for a 30 day trial license for MS 365 Business Premium which has the Azur Information Protection - Plan 1 (Integration with Microsoft Purview Message Encryption)

When trying to create the first transport rule, the list of RMS templates is empty.

I believe the solution could be in activating the protection service from Azure Information Protection (AIP).

To try to resolve this, I have run the following scriptlets based on the information I gathered on your site:

1) PS C:\Windows\system32> Get-IRMConfiguration

InternalLicensingEnabled                   : False
ExternalLicensingEnabled                   : True
AzureRMSLicensingEnabled                   : True
TransportDecryptionSetting                 : Optional
JournalReportDecryptionEnabled             : True
SimplifiedClientAccessEnabled              : False
ClientAccessServerEnabled                  : True
SearchEnabled                              : True
EDiscoverySuperUserEnabled                 : True
DecryptAttachmentFromPortal                : False
DecryptAttachmentForEncryptOnly            : False
SystemCleanupPeriod                        : 0
SimplifiedClientAccessEncryptOnlyDisabled  : False
SimplifiedClientAccessDoNotForwardDisabled : False
EnablePdfEncryption                        : False
AutomaticServiceUpdateEnabled              : True
RMSOnlineKeySharingLocation                :
RMSOnlineVersion                           :
ServiceLocation                            :
PublishingLocation                         :
LicensingLocation                          : {}
RejectIfRecipientHasNoRights               : False
EnablePortalTrackingLogs                   : False

2) PS C:\Windows\system32> (Get-Module AIPService -ListAvailable).Version

Major  Minor  Build  Revision
-----  -----  -----  --------
3      0      0      1

When I try to connect to AIP, I get the following error:

PS C:\Windows\system32> Connect-AipService
Connect-AipService : The attempt to connect to the Azure Information Protection service failed. Verify that the
credentials you are using are correct and try again. If you have continued problems, see
The correlation ID is 2ac96ee9-db5e-4f75-a8a0-7b06803b37d3. Please note and provide this value if asked by support for
At line:1 char:1
+ Connect-AipService
+ ~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Connect-AipService], ApplicationFailedException
    + FullyQualifiedErrorId : NotSpecified,Microsoft.RightsManagementServices.Online.Admin.PowerShell.ConnectAipServic

Can you please tell me how to resolve this activation issue?

Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
495 questions
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Accepted answer
  1. Givary-MSFT 25,761 Reputation points Microsoft Employee

    @Marc Forget Apologies for the long delay to fix this issue.

    Offline update: As per the last communication which I received from my team, RMS team found the cause and deployed the fix for this issue (connect-aipservice failing due to rms), as soon I received the update and communicated over the email to test the connection.

    As per the last communication which I got from you, you were able to connect to AIP Service and able to receive the encrypted emails to my id as well.

    Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

    1 person found this answer helpful.
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