Azure Provisioning Sync Error

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Azure Provisioning Sync Error

Tann Pattanapaisarn 55

Hi Community, My issue is I have enabled the Azure Single Sign-On and Azure Provisioning (which is configured on the same application) and I got an error code "SalesforceLicenseLimitExceeded" (Refer to the screenshot name "Provisioning Error" below). But I checked in my Salesforce Org, and the Salesforce License is still available. Also, the header said "Failed to create User in SfSandbox' which this user is already created on Salesforce, It needs to be updated. Best Regards,

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Givary-MSFT 35,686 Microsoft Employee Moderator

@Tann Pattanapaisarn Thank you for reaching out to us, As I understand you are facing issues with the provisioning of users from Entra ID to Salesforce, while provisioning the same you are getting error "SalesforceLicenseLimitExceeded".

We get this error due to licensing issue at the salesforce side, would recommend to review the licenses present in your salesforce account - https://help.salesforce.com/s/articleView?id=sf.users_license_types_view.htm&type=5 SalesforceLicenseLimitExceeded: The user could not be created in the target application because there are no available licenses for this user. Either procure additional licenses for the target application, or review your user assignments and attribute mapping configuration to ensure that the correct users are assigned with the correct attributes.

Reference: https://learn.microsoft.com/en-us/entra/identity/saas-apps/salesforce-provisioning-tutorial#common-issues

Also, what type of role you are assigning for the user at the time of provisioning? Try to assign a different profile example: charter free user and see if the provisioning goes through or not.

Let me know if you have any further questions, feel free to post back.

Tann Pattanapaisarn 55 Reputation points

2024-01-22T13:27:06.5933333+00:00

Hi @Givary-MSFT Thank you for your response, refer to your comment. I understand that the error code of "SalesforceLicenseLimitExceeded" is because there are no available licenses for this user. But this user that I trying for Provisioning On-Demand is the user that already have in Salesforce and also the number license is available, And I think I should update the user data in Salesforce, rather than create a new user.

So, First, The number of Salesforce License is available but it cannot create. Second, The User is already have in Salesforce, why Azure try to create the same user.
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2024-01-22T13:35:50.5+00:00

@Tann Pattanapaisarn Would request to review the provisioning logs to start with to understand why the user is being created instead of patch request. Feel free to send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:

Link to this thread/post

We can connect offline and discuss further on this.
Tann Pattanapaisarn 55 Reputation points

2024-01-23T04:18:15.8566667+00:00

Hi @Givary-MSFT I have sent an email to 'AzCommunity@microsoft.com' for the information as your requested.
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2024-01-23T04:27:45.3333333+00:00

@Tann Pattanapaisarn I have replied to your email, will connect with you over teams.
Givary-MSFT 35,686 Reputation points Microsoft Employee Moderator

2024-01-24T06:37:17.6766667+00:00

@Tann Pattanapaisarn As per the offline update, I got below are the steps you performed to resolve this issue Steps: The reason is the admin credentials have been changed and connected to the wrong Salesforce org. reconfigured the provisioning and now it's working fine. Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

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Azure Provisioning Sync Error

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