Quarantine of mails

Thomas Löwenberg 20 Reputation points
2024-01-22T11:45:37.7833333+00:00

Hi, having problem with certain mails that goes into quarantine. I don't want them to be in quarantine. How do I get rid of that rule?

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  1. Nikolaidis Athanasios 156 Reputation points
    2024-01-22T14:19:54.1566667+00:00

    Hi Thomas,

    The first thing is to analyze the headers in order to identify why the emails goes to junk folder,

    you may analyze in this link :https://mha.azurewebsites.net/ or download the app https://appsource.microsoft.com/en-US/product/office/WA104005406

    After that, there are some actions to do like how to Create safe sender lists in EOP and allow entries in the Tenant Allow/Block List or you may train the spam filter. Mark false positives and spam as “not junk”. Doing this will help the spam filter recognize genuine emails in the future.

    For your reference, you may go on to the https://security.microsoft.com -- email & collaboration, policies & rules, thread policy, antispam policy, Anti-spam inbound policy (Default) and review it. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".


  2. Thomas Löwenberg 20 Reputation points
    2024-01-22T15:18:51.2033333+00:00

    Hi, thanks for your answer. I still don't understand WHERE I can mark False positives as "not junk". Where do I go to do that?

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