Unable to unenroll rooms in MMR portal

Question

In our portal we duplicate systems which are being monitored but we are not able to unenroll as this option is not available. This happened after reinstall of a device. This is having it's influence on the reporting as well. Where is this going wrong and what can we do to solve this? It's an android device

Answer 1

That is not the problem;

The problem is that systems appear twice in MMR portal after reinstalling.

1. Giving an error that the system is disconnected but doesn't have the option to unenrolled. I can't do anything with this system (restart not available etc). But this item keeps track of the data which is connected to usage.
2. Isn't giving an error message, but is not keeping record of the data. This system I'm able to restart etc.

So I have a feeling there is a bug in the MMR portal.

Answer 2

Hi @Beek, D. van (Debby)

1.To unenroll the device, remove the monitoring agent from the MTR device as follows:

2.On the device being monitored, log in the device as administrator. Be sure to follow the steps in Performing operations as the Admin user of the device.

3.Download reset script from aka.ms/MTRPDeviceOffBoarding.

4.Extract the script somewhere on the device and copy the path.

5.Open PowerShell as administrator: In the Windows Search field (bottom-left section of the screen), enter ‘Powershell' and right-click Windows PowerShell.

6.Select "Run as Administrator" and accept UAC prompt.

7.Enter Set-ExecutionPolicy –ExecutionPolicy RemoteSigned , then press Y on next prompt.

Paste or type the full path to the unzipped offboarding script into the PowerShell window and press Enter. Example:

   C:\Users\admin\Downloads\MTRP\_Device\_Offboarding\MTRP\_Device\_Offboarding.ps1
   

This command resets the device to user standard MTR updates and removes the MTR Pro monitoring agent and files.

8.From the left-hand menu in the Microsoft Teams Rooms Pro Management portal, select Rooms.

9.In the list of rooms provided, choose the room you want to unenroll and select Unenroll to stop getting incident alerts or investigation tickets, or to report an incident for the room.

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